Davit Zangaladze
McHenry,IL
Summary
Capable and knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Flexible hard worker ready to learn and contribute to team success.
Overview
2
2
years of professional experience
Work History
Logistics Coordinator
Damitrans inc.
Plainfield, IL
03.2022 - Current
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Evaluated current systems used for managing supply chain activities and identified areas for improvement.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Responded quickly to customer inquiries about order status or changes in schedules.
Home Department Supervisor
Bloomingdale's
Skokie, IL
11.2022 - 05.2023
- Built lasting client relationships by organizing and planning sales events.
- Analyzed sales data to identify areas of improvement within the department.
- Tracked stock levels and placed orders for new merchandise when necessary.
- Supervised work of cashiers, training new team members and monitoring performance.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
Operations Manager
Bloomingdale's Outlet
Schaumburg, IL
09.2021 - 11.2022
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Addressed customer concerns with suitable solutions.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Collaborated with team leaders on quality audits.
Education
Certificate - Front-end Development
Meta
Online10-2023
Bachelor of Science - Business Management
Tbilisi State University
Tbilisi, Georgia.Skills
- Inventory Management
- Communication
- Quality Control Analysis
- Customer Service
- Shipping Procedures
- Computer-Based Inventory System
- Problem-Solving
- Schedule Management
- Data Analysis
- Employee Development
Languages
Georgian
Native/ Bilingual
English
Professional
Ukrainian
Professional
Accomplishments
Received Golden B at Bloomingdale's for an exceptional performance of managing operations.
References
References available upon request.
Timeline
Home Department Supervisor
Bloomingdale's
11.2022 - 05.2023
Logistics Coordinator
Damitrans inc.
03.2022 - Current
Operations Manager
Bloomingdale's Outlet
09.2021 - 11.2022
Certificate - Front-end Development
Meta
Bachelor of Science - Business Management
Tbilisi State University