Davita Brown
Charlotte,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Office Operations Assistant
Ascension
2023.06 - 2024.07
- Greeted patients and visitors, managed check-ins and check-outs, and collected necessary documentation
- Verified and entered demographic information into the system
- Provided comprehensive administrative support during periods of high workload or employee absences, stepping in to manage tasks efficiently and maintain the smooth running of office operations.
- Handled incoming calls professionally while directing callers to appropriate departments or personnel based on their needs or concerns.
Patient Service Representative
Aurora Health Care
2022.11 - 2023.03
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
Clerk Typist II
City of Racine
2021.10 - 2022.11
- Provided information to visitors and directed them appropriately
- Answered phone calls and directed inquiries to the relevant parties.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Transcribed meeting minutes into digital format and stored in data repository.
Administrative Assistant
LovingKindness Homes
2019.08 - 2021.09
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Shipping Coordinator
Cree Lighting
2016.05 - 2019.08
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Education
Associate of Applied Science - Radiologic Technology
Southeastern College
Charlotte, NC05.2026
Skills
- Scheduling and Planning
- Data entry proficiency
- Customer Service
- Administrative Support
- Critical Thinking
- Problem-Solving
- Team Oriented
- Client Focused
Timeline
Office Operations Assistant
Ascension
2023.06 - 2024.07
Patient Service Representative
Aurora Health Care
2022.11 - 2023.03
Clerk Typist II
City of Racine
2021.10 - 2022.11
Administrative Assistant
LovingKindness Homes
2019.08 - 2021.09
Shipping Coordinator
Cree Lighting
2016.05 - 2019.08
Associate of Applied Science - Radiologic Technology
Southeastern College