Daviyona Grundy
Odessa,TX
Summary
I am highly qualified in the oil and gas industry from my years of experience. I am a professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Chemoil Energy
10.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Fuel Technician
Chemoil Energy
10.2022 - 04.2023
- Performed essential duties regularly requiring lifting 50 pounds and working with Pumps and other tools on site.
- Conducted daily checks on overfill protection equipment to meet environmental requirements.
- Performed thorough visual inspections of incoming and outgoing vehicles to identify defects or necessary repairs.
- Maintained confidentiality on company clients and business contracts and compensation rates.
- Fueled vehicles and equipment every day while maintaining accurate record of dispensed fuel for invoicing and inventory purposes.
- Supported environmental compliance efforts by properly disposing of hazardous materials and following regulations.
- Optimized equipment functionality with precise calibration of fuel dispensing units and components.
Technical Support Engineer
AT&T
07.2021 - 10.2022
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Served as primary point of contact for support relating to owned solutions and products.
- Managed over 70 Calls per day
Verizon Connect Sales Manager
Verizon
06.2020 - 07.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Increased sales by 20%
Administrator
Prometric
02.2019 - 06.2020
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Dealt with soon to be Doctors, Police, Dentist, Lawyers, and Immigrants testing to become an American citizen as well.
Correctional Officer
Miller County Sheriff's Office
03.2018 - 08.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Prepared reports to document incidents and violations.
- Built solid relationships with staff and residents to keep institution safe and secure.
Education
Associate of Science - Nursing
Odessa College
Odessa, TX06.2024
Associate of Arts - Criminal Justice
University of Arkansas At Little Rock
05.2020
High School Diploma -
Nashville High School
05.2018
Skills
- Customer Communication and Empathy
- Technical Solutions Development
- Microsoft Office
- Customer Experience Control
- Consultative Sales Techniques
- Collect Data
- Evaluation Strategy
- Dispatch Coordination
- Job and Task Observation
- Fuel System Knowledge
- Dispatch software
Certification
Jailers School
Dispatching
Languages
Spanish
Limited Working
Timeline
Dispatcher
Chemoil Energy
10.2022 - Current
Fuel Technician
Chemoil Energy
10.2022 - 04.2023
Technical Support Engineer
AT&T
07.2021 - 10.2022
Verizon Connect Sales Manager
Verizon
06.2020 - 07.2021
Administrator
Prometric
02.2019 - 06.2020
Correctional Officer
Miller County Sheriff's Office
03.2018 - 08.2019
Associate of Arts - Criminal Justice
University of Arkansas At Little Rock
High School Diploma -
Nashville High School
Jailers School
Dispatching
Associate of Science - Nursing
Odessa College
Similar Profiles
Carlos GarciaCarlos Garcia
Fuel Technician at Chemoil EnergyFuel Technician at Chemoil Energy
Abigail UleryAbigail Ulery
Customer Service Representative at CHEMOIL ENERGYCustomer Service Representative at CHEMOIL ENERGY
Vanessa MosierVanessa Mosier
Gravity Fuel Technician at Chemoil CorporationGravity Fuel Technician at Chemoil Corporation