Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davon Bell

Montgomery

Summary

Experienced in branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizing strategic thinking to implement efficient processes and enhance team productivity. Possessing knowledge of leadership and problem-solving skills that contribute to sustained success in dynamic environments.

Overview

13
13
years of professional experience

Work History

Assistant Branch Manager

JP Morgan Chase
07.2023 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Lead Teller Operations Specialist

J P Morgan Chase
04.2016 - 07.2023
  • -Assist Branch Manager with coaching and developing sales and operations team.
  • -Assist Branch Manager in providing leadership by training and motivating employees to exceed branch performance goals.
  • -Effectively define and address customer needs to ensure quality service and capitalize on opportunities for expanding and diversifying revenue channels.
  • -Developed and implemented a system that significantly enhanced monitoring of branch cash controls, regulatory compliance, security and order processes.
  • -Leverage strong presentation and mentoring skills to train, coach and develop bank staff by consistently earning perfect Branch audits.
  • - Coached multiple employees for career development resulting in approx. 12 employee’s promotions to leadership roles over the years.

Bank Teller

JP Morgan Chase
06.2014 - 04.2016
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Cashier

Sears
01.2012 - 04.2013
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Troubleshoot and resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

The Woodlands High School
The Woodlands, TX
06.2013

Bachelor of Science - Finance

Wilmington University
New Castle, DE
06-2025

Skills

  • Sales monitoring
  • Product and service knowledge
  • Staff development
  • Retail Operations Management
  • Microsoft Office expertise
  • Orientating and training
  • Customer relations
  • Staff training and development

Timeline

Assistant Branch Manager

JP Morgan Chase
07.2023 - Current

Lead Teller Operations Specialist

J P Morgan Chase
04.2016 - 07.2023

Bank Teller

JP Morgan Chase
06.2014 - 04.2016

Cashier

Sears
01.2012 - 04.2013

High School Diploma -

The Woodlands High School

Bachelor of Science - Finance

Wilmington University

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