Davon Brown
restaurant manager
Levittown,PA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
6
6
years of professional experience
Work History
Project Manager
Tree Surgeons Unlimited
04.2022 - 07.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
Server
Applebee's Grill + Bar
04.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Managed inventory of dining supplies to prevent shortages during service.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Service Manager
TGI Fridays
08.2017 - 04.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
Education
Associate of Arts - Aircraft Maintenance
Community College of The Air Force
Montgomery, AL05.2000
High School Diploma -
Pemberton Township High School
Pemberton, NJ06.1997
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Schedule Management
- Client Relations
- Customer Relations
- Budget Control
- Document Management
- Risk Management
- Advanced problem solving
- Work flow planning
- Staff Management
- Stakeholder Communications
- Coaching and Mentoring
- Technical understanding
- Processes and procedures
- Conflict Management
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Project Manager
Tree Surgeons Unlimited
04.2022 - 07.2023
Server
Applebee's Grill + Bar
04.2022 - 02.2023
Service Manager
TGI Fridays
08.2017 - 04.2022
Associate of Arts - Aircraft Maintenance
Community College of The Air Force
High School Diploma -
Pemberton Township High School
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