Davon Duncan
Credit,Collection, AR & Billing
Douglasville,GA
Summary
Highly trained credit analyst with a proven track record in managing issues, updating files, and reviewing financial statements. Seeking a similar position where expertise and understanding of collections are highly valued. Committed to delivering accurate and insightful analysis to support informed decision-making. Detail-oriented professional dedicated to maintaining the highest standards of accuracy and efficiency in credit/collection analysis.
Overview
23
23
years of professional experience
Work History
Lead Credit Analyst
Janus International Group
06.2022 - Current
- Demonstrate strong leadership qualities to inspire and motivate two teams, each consisting of three members. These teams are located in Columbia and India.
- Mentored junior analysts in credit analysis techniques and the order release team, leading to a more skilled and knowledgeable team.
- Gathered loan documentation for underwriting.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Collaborated with sales teams to find creative solutions for clients facing financial challenges, maintaining a strong reputation for exceptional customer service.
- Maintained open communication channels with senior management, providing regular updates on portfolio performance metrics and addressing concerns as they arose promptly.
- Develop and maintain key performance indicators (KPIs) to track and measure order releases & Credit Application processing efficiency, accuracy, and productivity
Credit & Lien Administrator
Janus International Group
06.2021 - 06.2022
- Identify, develop, and implement process improvements to align with business evolution ownership of day-to-day management of the Lien process to ensure all Janus lien rights are fully protected
- Assist in the determination of key differences in credit risk across various business models and recommend developments or revisions of processes to address the differences in an efficient scalable manner
- Successfully analyze consumer credit & business credit data to determine credit risk based on Janus Intl Group’s credit policy criteria and ensure all appropriate steps are completed before finalization of contracts and/or sales to customer
- Set up account for AIA Billing
Credit & Collections Analyst II
SiteOne Landscape Supply Company
01.2020 - 06.2021
- Manage assigned accounts to maintain low levels of delinquency
- Collect from National/Large accounts to smaller & less complex customer accounts
- Assist with account resolutions for misapplied cash
- Establish myself as the main customer contact
- Negotiate payment plans with past-due customers
- Evaluate financial statements and customer information to provide recommendations regarding establishing credit.
Contract Consulting Accounts Receivables Analyst
US. Security Associates
01.2019 - 01.2020
- Managed a $10M portfolio of national accounts for security services (i.e., Hertz, Shell Oil, Kroger, Dollar Tree, US Foods, etc.)
- Researched customer billing issues, disputes, and inquiries
- Decreased outstanding AR from $7M to $2M within 5 months
- Responsible for tracking unresolved and unidentified issues with billing and A/R by investigating, questioning, obtaining complete details from the customer on all short paid, unpaid, and overpaid invoices, and comparing the information with billing, contracts, and ERP system by using V-lookups and Pivot tables
- Conducted daily discussions with multiple internal/external organizations regarding B2B collections and risk management.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Collections Analyst / Account Resolutions Specialist
Sterling Talent Solutions
12.2016 - 12.2018
- Supervised collections & Cash applications teams located in Mumbai India and Ontario Canada
- Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
- Maintained and monitored the unapplied cash log to ensure all necessary actions were taken to obtain valid remittance details to apply for payments correctly
- Produced and maintained weekly DSO reports to ensure outstanding invoices and bad debt accounts were being collected by scheduling payment arrangements and establishing ACH and Wire payments
- Submitted Salesforce tickets to arrange credit memos for billing errors.
- Collaborated with sales and accounting departments to resolve billing disputes promptly.
Credit Service Representative/ Accounts Receivable
Orora North America Business Service Center
01.2009 - 09.2016
- Managed assigned business service portfolio of accounts from divisions including Las Vegas, Nevada, Los Angeles, Salinas, San Jose California, and all the Intercompany Accounts for Orora BSC, Landsberg, MPP, Master Box& Corru-Kraft
- Received inbound customer calls related to credit and accounts receivable.Negotiated payment schedules while managing credit holds for each division
- Monitored accounts receivable balances of clients, evaluated, and determined the method and means required to resolve outstanding balances to collect outstanding receivables while maintaining outstanding customer service
- Collaborated with Cross-Functional Teams (i.e., Sales, Buyers, Division Managers, Controllers, etc.) to ensure credit memos and or sales adjustments were approved and processed for all billing discrepancies timely.
Cash Application Clerk/Collections Specialist
Microsemi Corporation
01.2007 - 01.2009
- Applied incoming payments (i.e., Lockbox, Wire, Check, etc.) to the corresponding customer invoice
- Reconciled unidentified payments by contacting customers to obtain valid remittance details
- Enforced payment terms
- Averaged a quarterly cash flow of over $45 million by being detail oriented multi-tasking and prioritizing.
Supervisor, Collections Team
IKON Office Solutions
01.2002 - 01.2007
- Led and trained 18 associates on departmental goals and expectations
- Oversaw the interaction and communication between the Retail Meter Acquisition team with both external customers and internal customers
- Facilitated the selection, placement, and development of new associates, pursued, and applied knowledge of current technology and innovative developments
- Reviewed and analyzed productivity based on Meter Acquisition reports to determine departmental strategies
- Documented and examined associate’s daily customer calls, and reported daily activities to each associate to result in efficient levels of productivity
- Conducted monthly one-on-one meetings with direct reports to review progress and set objectives, communicated both positive performance and opportunities for improvement
- Prepared team member’s quarterly bonus performance appraisals and the annual salary reviews.
Education
Jackson State University
Jackson, Mississippiundefined
Chicago Vocational Career Academy
Chicago, IllinoisSkills
Microsoft Excel proficiency
Excellent Communication
Attention to Detail
Relationship Management
Information Verification
Problem-solving abilities
Continuous Improvement
Timeline
Lead Credit Analyst
Janus International Group
06.2022 - Current
Credit & Lien Administrator
Janus International Group
06.2021 - 06.2022
Credit & Collections Analyst II
SiteOne Landscape Supply Company
01.2020 - 06.2021
Contract Consulting Accounts Receivables Analyst
US. Security Associates
01.2019 - 01.2020
Collections Analyst / Account Resolutions Specialist
Sterling Talent Solutions
12.2016 - 12.2018
Credit Service Representative/ Accounts Receivable
Orora North America Business Service Center
01.2009 - 09.2016
Cash Application Clerk/Collections Specialist
Microsemi Corporation
01.2007 - 01.2009
Supervisor, Collections Team
IKON Office Solutions
01.2002 - 01.2007
Jackson State University
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Chicago Vocational Career Academy