Davon Fields
Arlington,United States
Summary
Enthusiastic Gym Receptionist possessing outstanding time management, customer service and multitasking abilities. Punctual and reliable team player skillful in handling orders and supplies and resolving customer complaints and concerns. Proficient building customer raptor paired with in-depth knowledge of opening and closing processes and procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gym Receptionist
Vida Fitness
06.2021 - 03.2022
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym by scanning badges.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Referred unresolved customer issues to management for further investigation.
Front Desk Agent
Xsport Fitness
07.2018 - 03.2020
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific trainers or departments
Customer Service Representative
Best Buy
07.2011 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Business Administration
Virginia Commonwealth University
Richmond, VA05.2023
Skills
- File Management
- Appointment Scheduling
- Basic Accounting
- Spreadsheet Tracking
Certification
CPR
Timeline
Gym Receptionist
Vida Fitness
06.2021 - 03.2022
Front Desk Agent
Xsport Fitness
07.2018 - 03.2020
Customer Service Representative
Best Buy
07.2011 - 11.2013
Bachelor of Science - Business Administration
Virginia Commonwealth University