Davon Harper
Huntington Beach,CA
Summary
Dynamic and results-driven professional with extensive experience in retail management and customer service, notably at Nespresso. Excelled in inventory management and team cooperation, achieving consistent financial targets through innovative strategies. Skilled in enhancing store operations and customer satisfaction, demonstrating exceptional organizational skills and a commitment to continuous improvement.
Overview
8
8
years of professional experience
Work History
Senior Boutique Specialist
Nespresso
08.2023 - Current
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
Operations Manager
99 Cents Only
09.2021 - 10.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
Sales Associate
Guitar Center
06.2016 - 08.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Skills
- Personal Shopping
- POS System proficiency
- Store operations
- Appointment Scheduling
- Merchandise presentation
- Goal-Oriented
- Brand Awareness
- Retail Sales
- Customer Service
- Business Development
- Customer Assistance
- Store Organization
- Cash Handling
- Payment Processing
- Inventory Management
- Retail Merchandising
- Product Knowledge
- Organizational Skills
- Team Cooperation
- Meeting Sales Goals
- Flexible Hours
- Continuous Improvement
Timeline
Senior Boutique Specialist
Nespresso
08.2023 - Current
Operations Manager
99 Cents Only
09.2021 - 10.2022
Sales Associate
Guitar Center
06.2016 - 08.2019