Davon Kelly
Customer Service Associate
Lancaster,CA
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
11
11
years of professional experience
Work History
Caregiver
In Home Supportive Services
Los Angeles, CA
01.2016 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Conferred with supervisor to discuss patient condition and medical care.
- Used different software to keep records of services performed and apparent condition of patients.
Customer Service Representative
ICDC College
Huntington Park, CA
03.2014 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns while still.
- Managed over 50 customer calls per day.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Effective liaison between customers and internal departments.
- Investigated and resolved accounting, service and delivery concerns.
Security Guard Supervisor
Modern Parking
Los Angeles, CA
12.2012 - 09.2015
- Recorded incident reports with detailed accounts of occurrences.
- Decreased incidents by 10%.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
Education
GED -
Abram Friedman Occupational Center
Los Angeles, CA06.2013
Skills
- Vitals Monitoring and Documentation
- Housekeeping
- Spreadsheet Tracking
- COVID-19 Safety Policies
- Data Entry and Maintenance
- Call Documentation
- Order and Refund Processing
- Auto Dialers
- Telephone Management
- Strong Analytical and Problem-Solving Skills
- Microsoft Windows
- Security Reporting
- Investigative Procedures
- Incident Mitigation
- Report Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Caregiver
In Home Supportive Services
01.2016 - Current
Customer Service Representative
ICDC College
03.2014 - 01.2016
Security Guard Supervisor
Modern Parking
12.2012 - 09.2015
GED -
Abram Friedman Occupational Center
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