Davon Shine
Charlotte,NC
Summary
Passionate leader demonstrating high levels of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Passionate in advocating for those who cannot advocate for themselves.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resource Center Case Manager
Novant Healthcare Presbyterian Medical Center
Charlotte, NC
04.2024 - Current
- The Resource Ceneter Case Manager serves as the facilitator of the patient throughout the discharge plan process.
- Provided case management services and referrals to individuals requiring additional assistance.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Collaborated with Home Health agencies and bedside Case Managers to coordinate appropriate services for clients.
- Processed both discharge and insurance appeals.
- Initiated insurance authorizations for SNF, LTC, rehab, and other acute settings.
- Completed FL2 Medical form for Group Homes, SNF, Rehab, and other Acute settings.
- Coordinated referrals between outside agencies when needed.
- Assessed risk factors associated with each case in order to create an effective discharge plan.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Researched and analyzed discharge needs to determine program directions and goals.
- Established and maintained relationships to meet patient needs and avoid service delay
Patient Advocate of Patient Experience
Novant Health Ballantyne Medical Center
Charlotte, NC
06.2022 - 04.2024
- Provided emotional support to patients and their families during difficult times.
- Lead SAP Program for Novant Health Ballantyne Medical Center.
- Addressed patient complaints and grievances.
- Collaborated and assisted Hospitals' Risk Management, Patient Experience, and Legal Teams.
- Advocated for patient rights when necessary, including participating in legal meetings if needed.
- Identified potential risks associated with treatments or procedures so that patients could make informed decisions.
- Data Presentation.
- Policy implementation.
- Provided patient advocacy services to individuals and families with healthcare needs.
- Coordinated with physicians, nurses, and other members of the healthcare team to ensure best outcomes for patients.
- Collaborated with public health organizations to provide preventive care services to underserved communities.
Interim Area Director of Operations
CVS Health Corporation
Charlotte, NC
01.2022 - 05.2022
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Managed budgeting and financial planning processes for the organization.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Coordinated resources across departments to maximize productivity levels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Area Preceptor and Operations Manager
CVS Healthcare
Charlotte, NC
04.2021 - 01.2022
- Provided leadership in recruiting, hiring, training, coaching, motivating, and managing personnel.
- Lead District CarePass Sales Program
- Analyzed financial statements to identify trends and opportunities for improvement.
- Developed and executed strategies for achieving sales goals, increasing customer satisfaction, and improving operational efficiency.
- Planned and directed district operations to maximize productivity and profits.
- Evaluated performance data to determine areas of focus for improved results.
- Established policies, procedures, objectives and standards of performance within the district.
- Ensured compliance with company guidelines and legal regulations relating to business operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels to ensure appropriate stock is available at all times.
- Created promotional programs that increased brand awareness and drove sales growth.
- Conducted regular store visits to evaluate performance against established metrics.
- Reviewed store reports on a weekly basis to assess progress towards goals.
- Collaborated with regional managers on initiatives related to product launches or promotions.
- Identified new market opportunities through research and analysis of industry trends.
- Developed budgets for stores within the district based on projected revenue targets.
Pharmacy and Operations Supervisor
CVS Pharmacy
Marshville, NC
11.2020 - 04.2021
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
Volunteer
Carolina Veterinary Specialists and Animal Emergency
Stallings, NC
06.2017 - 01.2018
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
- Helped to ensure that all shelter animals were healthy and up-to-date on vaccinations.
- Participated in adoption events by helping potential adopters select an animal and answering questions about pet care.
- Assisted with spaying and neutering procedures as needed under veterinarian supervision.
- Facilitated volunteer orientations to introduce new volunteers to the organization's mission and policies.
Education
Bachelor of Arts - Public Policy
University of North Carolina At Charlotte
Charlotte, NC05-2026
Skills
- Strategic Planning
- Policy Implementation
- Business Administration
- Verbal and written communication
- Power of attorney
- Legal research skills
- Medical research
- Medical/Legal Terminology
- Records Management
- Analytical Thinking
- Problem solving
- Public Speaking
Certification
- Certified Notary Public Expires 11/2028
Timeline
Resource Center Case Manager
Novant Healthcare Presbyterian Medical Center
04.2024 - Current
Patient Advocate of Patient Experience
Novant Health Ballantyne Medical Center
06.2022 - 04.2024
Interim Area Director of Operations
CVS Health Corporation
01.2022 - 05.2022
Area Preceptor and Operations Manager
CVS Healthcare
04.2021 - 01.2022
Pharmacy and Operations Supervisor
CVS Pharmacy
11.2020 - 04.2021
Volunteer
Carolina Veterinary Specialists and Animal Emergency
06.2017 - 01.2018
- Certified Notary Public Expires 11/2028
Bachelor of Arts - Public Policy
University of North Carolina At Charlotte
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