Davon Smith
Vallejo,United States
Summary
Highly skilled and adaptable professional with 7+ years of experience in diverse customer-facing roles in healthcare, customer service, and sales. Demonstrates a strong sense of patience, loyalty, and leadership. Possesses exceptional multitasking abilities and thrives in fast-paced environments independently and as a team member.
Overview
7
7
years of professional experience
Work History
Style Advisor
Aritzia
10.2023 - Current
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
- Collaborated with store management to plan and execute seasonal sales events and promotions.
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
- Educated clients on the latest fashion trends, empowering them to make informed purchasing decisions.
- Regularly communicated with returning clients about new arrivals and promotions, fostering long-lasting relationships.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Dance Teacher
Benicia Ballet Theatre
07.2018 - 08.2023
- Encourage and motivate students to reach their goals
- Evaluate student performance and provide recommendations for improvement
- Choreograph routines and select music for recitals and shows
- Plan, prepare, and deliver lesson plans introducing students to dance techniques.
- Organized and managed rehearsals to ensure adequate preparation for performances.
- Motivated students to practice regularly and strive for improvement.
Membership Support Specialist
One Medical
09.2021 - 02.2023
- Appointment scheduling and resolving discrepancies
- Strategic planning and office management
- Serve as a patient advocate while supporting clinical teams
- Execute 80+ task queues within strict time restraints
- Interact with insurance companies, pharmacies, and clinical facilities for authorizations
- Utilize active listening and communication skills to address customer inquiries
- Manage patient information with strict confidentiality and adherence to HIPAA regulations
- Conduct onboarding for new hires.
Barista
Starbucks
03.2020 - 09.2021
- Create an excellent coffeehouse experience through exceptional customer service
- Train, schedule, and supervise barista workers to uphold store policies
- Handle and resolve customer issues and complaints professionally
- Serve 100+ customers quickly and efficiently
- Operate espresso machines and coffee brewers
- Recommend products based on customer needs and preferences.
Generalist
Victoria's Secret PINK
11.2016 - 01.2019
- Handle complex problems independently
- Boost sales revenue through effective promotion and customer service
- Collaborate with management for improvements and action plans
- Collect customer feedback and exceed satisfaction goals
- Process POS transactions and provide excellent customer service
- Increase brand awareness through marketing, demonstrations, and sales
- Engage, educate, and provide a fantastic shopping experience for customers.
Education
Associate of Arts in Dance -
Diablo Valley College at Pleasant Hill
Associate of Science in Biology -
Diablo Valley College at Pleasant Hill
Skills
- Spreadsheet Managing
- Data Entry
- Interpersonal skills
- Problem Solving
- Google Suite
- Microsoft Office
- Patient Care Coordination
- EMR Systems
- Insurance Verification
- Membership Support
- Brand Awareness
- Retail Operations
- Documentation Skills
Timeline
Style Advisor
Aritzia
10.2023 - Current
Membership Support Specialist
One Medical
09.2021 - 02.2023
Barista
Starbucks
03.2020 - 09.2021
Dance Teacher
Benicia Ballet Theatre
07.2018 - 08.2023
Generalist
Victoria's Secret PINK
11.2016 - 01.2019
Associate of Arts in Dance -
Diablo Valley College at Pleasant Hill
Associate of Science in Biology -
Diablo Valley College at Pleasant Hill