DAVONA ZIMMERMAN
CLARKSVILLE,IN
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
25
25
years of professional experience
Work History
Front Office Receptionist/Registration Expert
Priority Radiology
09.2018 - 08.2023
- Answer phone calls and schedule appointments for radiology imaging, speak to providers and patients to answer questions, such as dates of last scans, needing copies of imaging, as well as transfer phone calls to appropriate individuals.
- Work in multi system fax finder to store faxes into patients accounts.
- Contacting providers and patients to get correct information about scans, such as orders and authorizations, during the verification process.
- Work the front desk arriving patients and giving them forms to fill out for registration process.
- Distribute mail as it comes in to the proper individuals.
- Upload images of patients prior scans into InteleViewer for comparison of future scans.
- Chosen to work in registration due to attention to detail and positive customer service abilities.
- In charge of ordering of all non medical supplies.
- Register patients, putting insurance information, address and phone numbers along with any other pertinent information, into the RIS system to ensure proper billing.
- Taking payments from patients who decide to self pay for their scan or who are paying on bills using Intellipay and Imaginepay systems.
- Establish and maintain positive relationship with internal and external customers utilizing service related techniques including calling members by name, using standard greeting, smiling, communication expected wait time and showing empathy.
- Maintain a friendly and positive body language, voice tone and word choices to demonstrate compassionate and genuine patient care.
- Ensure that customer care is top priority while completing a variety of tasks including processing payments and front end forms accurately.
- Following policy and procedures regarding end of day processes.
Cashier/Barista
Panera Bread
03.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Specialist II
Kentucky Transportation Cabinet
10.2013 - 03.2018
- Timekeeper for Jefferson East maintenance barns.
- Complete daily payroll using OMS system, making sure each individual is charged to the correct project each day for Jefferson East and Oldham County maintenance barns and maintaining all payrolls on file.
- Monthly inventory reports checked by Superintendent II and sent up to the district office.
- Administrative support during snow and ice season for Jefferson East maintenance barn.
- Maintaining inventory of the amount of salt, calcium chloride and salt bring used during snow and ice events.
- Maintaining inventory of salt or salt brine transferred to other maintenance barns making sure inventory stays up to date.
- Answer phone call and direct maintenance employees to locations where callers have stated there are problems, such as item on highways, pot holes, dead animals, etc., which need attention.
- Other duties as assigned.
Warehouse Associate
Integrity Staffing For Amazon
11.2012 - 10.2013
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Stowing items for picking to be shipped out to the customers using the barcode processing system.
- Able to stand on feet for extended periods of time.
Claims Specialist
Humana
03.2008 - 08.2009
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Contacting medical providers and members to get the required information for correct claim processing.
- Handpicked to process foreign claims due to error free processing.
Information Manager Journeyman
United States Air Force
07.1998 - 01.2004
- Plan, direct and coordinate supportive services of organization such as record keeping, mail distribution, telephone reception and other office support services.
- Use computer to type up letters, reports, forms and other straight copy material from rough draft, corrected copy or voice recording
- Performed other clerical duties as assigned.
- Proficient with all Microsoft Office programs and have working knowledge of other window based programs.
- Have knowledge of troubleshooting and repairing computer errors.
- Able to diagnose and replace most hardware as well as install and upgrade most software.
Education
Bachelor of Science - Criminology And Criminal Justice
Indiana University Southeast
New Albany, IN08.2012
Skills
- PA Systems
- Cash Handling
- Supply Management
- Marketing Copy
- Customer Inquiries
- Postage Meter
- Call Answering and Routing
- Office Workflow Support
- Computer Proficiency
- Visitor and Customer Relations
- Microsoft Office
- Reminder Calls
Timeline
Front Office Receptionist/Registration Expert
Priority Radiology
09.2018 - 08.2023
Cashier/Barista
Panera Bread
03.2018 - 09.2018
Administrative Specialist II
Kentucky Transportation Cabinet
10.2013 - 03.2018
Warehouse Associate
Integrity Staffing For Amazon
11.2012 - 10.2013
Claims Specialist
Humana
03.2008 - 08.2009
Information Manager Journeyman
United States Air Force
07.1998 - 01.2004
Bachelor of Science - Criminology And Criminal Justice
Indiana University Southeast