Davonda Robinson
West Memphis,Arkansas
Summary
I am an experienced and passionate case worker. Dedicated to meeting all office and company needs By communicating and seeing to my assigned case load in its entirety. I aim to communicate effectively, be patient, and fair.
Overview
10
10
years of professional experience
Work History
Caseworker
Office of Child Support Enforcement
05.2023 - Current
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- As a caseworker my job assignment was to read and key in orders for enforcement with child support
- I have to correspond with other offices, states, employers, parents to be sure that all parties receive information as well as being sure these cases are work correctly
- Also keeping up with each case so that non are going unnoticed
- Assist both parent with information on case
- Logging payments /finance
- Keying/reading orders
- Sitting in on some hearings
- Filing
- Communicating with the public
- Keeping all information confidential
Service representative
State Farm ONE CityLine
09.2022 - Current
- Greet Agents
- Be of assistance
- Give information on policies
- Guard all confidential information
- Communicate with Agents/Bank lenders
- Current job is work from home so it involves a lot of computer work , zoom meetings, typing
Caseworker
Office of child support
09.2021 - 07.2022
- As a caseworker my job assignment was to read and key in orders for enforcement with child support
- I have to correspond with other offices, states, employers, parents to be sure that all parties receive information as well as being sure these cases are work correctly
- Also keeping up with each case so that non are going unnoticed
- Assist both parent with information on case
- Logging payments /finance
- Keying/reading orders
- Sitting in on some hearings
- Filing
- Communicating with the public
- Keeping all information confidential
Correctional Officer
Arkansas Department of Correction
02.2015 - 08.2021
- Providing public safety by carrying out the mandate of the courts, provide a safe humane environment for staff and inmates, strengthen the work ethic through teaching of good habits, and provide opportunities for staff more and inmates to improve spiritually, mentally, and physically
- As The Master Control officer My duties are to Manage all radio traffic in the Unit such as: Work calls, Infirmary calls, Rover calls, Conducting Chow, being alert noticing if an officer sound distressed and to alert the shift supervisor and see if that officer is ok
- To keep up with equipment(handcuff/handcuff keys, Keys to all doors-gates-towers-emergency exits-, locking hallways down for emergency traffic
- As the PBX entrance officer my duties include: making sure ALL Security and NON security employees clear the Cellphone and Metal detector and the body scanner
- Answering and transferring calls answering questions if possible
- Also to document Inmates going to court, Parolee, and Furlough and any Deliveries that come through the unit
- Pat Searches to control Contraband making sure it doesn't come in or gets passed through the facility
- As a Barracks officer: To make sure that all inmates are safe and following all Rules and Policies set by the Arkansas Department of Corrections, making unannounced, counting living a breathing bodies, being observant making sure I don't see unwanted behaviors and if I happen to see any unfamiliar activities my area/shift supervisor will be notified
- As the Rover Officer: My duties are to respond to ALL Rover/emergency calls, make unannounced rounds in the barracks, collect count sheets from the barracks officers, conduct pill, chow, and diabetic call, keep the hallways as clear as possible and keep order in the hallways
- Writing paper work if necessary: Minor and Major disciplinary with incident reports and evidence getting it to my supervisor in a timely manner as to when the incident happens
- Also Coming to work on time in order to get needed information from relieving staff and being alert of any incidents and inmate behavior in the barracks area
- Surveillance : I review incidents throughout the unit
- In this position I do a lot of investigations
Education
High school or equivalent -
Lee Senior High School
Marianna, AR01.2012
Skills
- Computer
- Microsoft
- Excel
- Work
- Communication
- Filing
- Office desk material
- Fax
- Printing
- Transferring calls
- Customer service
Timeline
Caseworker
Office of Child Support Enforcement
05.2023 - Current
Service representative
State Farm ONE CityLine
09.2022 - Current
Caseworker
Office of child support
09.2021 - 07.2022
Correctional Officer
Arkansas Department of Correction
02.2015 - 08.2021
High school or equivalent -
Lee Senior High School
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