Davondria Bellamy
Columbus,GA
Summary
Hard-working professional with 8 + years of experience and a proven knowledge of customer communications and multi-site call center management. Aiming to leverage my skills to successfully fill the Case Management role at your company. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
11
11
years of professional experience
Work History
Case Manager/ Chat Specialist
Wayfair
01.2019 - 03.2024
- Resolved customer service Inquiries while providing the most cost-effective solution
- Consistently exceeded customer satisfaction, efficiency metrics, and issue resolution targets
- Maintained professional composure and practiced conflict management skills while assisting escalated customers
- Received Amethyst Award (April- 2020)
- Top performer 5.7 % for December
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
Patient Intake Coordinator
Carenet
06.2021 - 07.2022
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Enhanced communication between patients, healthcare providers, and administrative staff to ensure seamless coordination of care.
- Maintained accurate medical records, contributing to better-informed treatment decisions by healthcare providers.
- Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
- Collaborated with healthcare providers to ensure accurate billing information was submitted, resulting in fewer denied or delayed payments.
911 Dispatcher
COLUMBUS CONSOLIDATED GOVERNMENT
01.2017 - 01.2020
- Question callers to determine their locations, and the nature of their problems to determine type of response needed
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification
- Provide emergency medical instructions to callers
- Learn material and pass required tests for certification
- Record details of calls, dispatches, and messages.
Workforce Manager
ROAD AMERICA
03.2013 - 06.2016
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
- Utilized GPS technology to accurately locate stranded motorists, expediting the assistance process.
Education
Bachelor Of Arts - Criminal Justice
University of Phoenix
Tempe, AZ08.2023
A.S - Applied Science
Columbus Technical College
Columbus, GA11.2011
Skills
- POS Systems and Ordering Platforms
- Call Control
- Sales Quota Achievement
- Order and Refund Processing
- Training Junior Team Members
- Investigate Claims
Accomplishments
- Achieved the Amethyst Award through providing the best customer service .
Timeline
Patient Intake Coordinator
Carenet
06.2021 - 07.2022
Case Manager/ Chat Specialist
Wayfair
01.2019 - 03.2024
911 Dispatcher
COLUMBUS CONSOLIDATED GOVERNMENT
01.2017 - 01.2020
Workforce Manager
ROAD AMERICA
03.2013 - 06.2016
Bachelor Of Arts - Criminal Justice
University of Phoenix
A.S - Applied Science
Columbus Technical College