Davone Wilson - Willis
Warren,USA
Summary
Dynamic professional seeking a challenging position to leverage established skills and drive company success. Committed to delivering impactful results through innovative solutions and a collaborative approach. Eager to contribute to a forward-thinking organization that values growth and development. Ready to tackle new challenges and make a meaningful difference in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Handyman
Shultz Services
10.2022 - Current
- Performed routine maintenance tasks, ensuring functionality of various systems and equipment.
- Assisted in repairs and installations, demonstrating proficiency with tools and safety protocols.
- Maintained inventory of supplies, coordinating timely replenishment for uninterrupted operations.
- Mentored junior staff in best practices for maintenance and repair tasks, fostering skill development.
Customer Service Agent
Morley
03.2021 - 03.2026
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted team in implementing new service protocols, enhancing response times.
- Managed high-volume incoming calls, ensuring timely resolution of customer inquiries.
Customer Service
ACS Telemarketing
Southfield, MI
03.2018 - 02.2020
- Developed loyal customer base by providing excellent customer service.
- Increased repeat business through exceptional customer service during deliveries.
- Increased client retention through proactive communication and excellent customer service.
- Developed employee training programs, leading to improved customer service scores.
- Maintained standards of quality, timeliness, productivity and customer service.
Education
High School Diploma -
Roseville High School
Roseville, MI05.2013
High School Diploma -
Roseville High School
Roseville, MI05.2013
Skills
- Power tool operation
- Heavy lifting
- Appliance instalation
- Landscaping
- Gutter cleaning
- Household repairs
- Indoor and outdoor painting
- Customer Service
- Telemarketing
Certification
OSHA, HIPAA, CPR
Awards
President's List, Dean’s List, Perfect Attendance, Student Ambassador
Timeline
Assistant Handyman
Shultz Services
10.2022 - Current
Customer Service Agent
Morley
03.2021 - 03.2026
Customer Service
ACS Telemarketing
03.2018 - 02.2020
High School Diploma -
Roseville High School
High School Diploma -
Roseville High School