Davonna Snipes
Detroit,MI
Summary
Experienced in utilizing the agile methodology, At Amrock, successfully performed the duties of a Business Analyst and Product Owner. Responsibilities include creating SQL queries, gathering data from multiple business areas, and coordinating with the technology team to determine effective operating strategies. Completed comprehensive analyses of production team efficiency and handled one-off requests from senior management. Designed flowcharts for automation engines, chatbot development, and more. At BeneSys, meticulously reviewed and interpreted onboarding client\'s CBAs and Policies to ensure proper entry into the system. Conducted thorough analysis of reports and spreadsheets of client\'s data, working closely with Programming and Support to test various scenarios. Balanced, compared, and reviewed reports, ran multiple programs, and processed daily, weekly, and monthly objectives. Consistently received training in HIPAA compliance to ensure adherence to regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
Amrock
08.2021 - 08.2023
- Operate as a liaison between business stakeholders including product managers and technology development teams to understand business needs, gather requirements, and define project scope
- Create project features, and stories, manage team backlog, prioritize tasks, and ensure timely delivery of features
- Worked with a team of Data Scientists on developing innovative automation engine software to gather data from outside entities, compare it to our data entered, and provide a confidence score on accuracy
- Met with stakeholders to understand and document their concerns, provided ideas for solutions, and translated business issues to technical issues so that the data scientist could execute them
- Research and analysis on various business and technology processes as well as documenting, mapping, SQL querying, and creating Pivot tables
- Investigate product performance data efficiently and identify opportunities for improvement
- Lead meetings and note key takeaways and make follow-ups based on meeting discussions
Business Analyst
BeneSys
09.2018 - 08.2021
- Analyze incoming data and reports, and map information received into the system
- Create procedures and training documents to allow clients to navigate through a web-based interface
- Compile detailed data conversion with strategic layout and examples of data review
- SQL querying and VLOOKUP to pull, map, and compare data
- Research system-related concerns and elevate them to the appropriate parties and provide solutions
Specialty Claims Analyst
BeneSys
02.2017 - 09.2018
- Review claims for benefit determination based on exception reports
- Customer Service support – take members’ calls, provide benefit information and/or assistance based on specific clients
- Data entry, creating spreadsheets and reports of member’s metadata
- Recorded ICD9 and ICD10 codes based on the disability claim filed
- Accounting - Process and issue members checks, voids and refunds
Senior Computer Operator
BeneSys
02.2014 - 02.2017
- Data processing, data encryption, and file sending
- Eldorado processing for check generating and balancing funds
- Document printing and organizing
Education
Bachelor Degree - Computer Science (Software Development)
ITT - Technical Institute
Troy, MI06-2016
Skills
- Data Analysis
- Detail-Oriented
- Azure DevOps
- Microsoft SQL Server
- LucidChart
- Creative Problem Solving
- Complex task performance
- Expanded Role Duties
- Independent Work
- ICD9 and ICD10 codes
- Pivot Tables and VLOOKUP
- Microsoft Office Suite
- Team collaboration
- Software development life cycle
- Requirements gathering
- Data mapping
- Team collaboration
- Software development life cycle
- Requirements gathering
- Data mapping
Planned Career Break
I took some time off work to care for my growing children, who are now more independent. During this time I was able to continuously develop my skills in time management, organization, multitasking, and communication. I also completed the required continued education to maintain my Resident Producers Life, Accident and Health Insurance license.
Certification
- Certified SAFe® 5 Practitioner 10/2021 – Scaled Agile Inc
- Resident Producer Life, Accident and Health Insurance 8/2021 – Department of Insurance and Financial Services
Timeline
Business Analyst
Amrock
08.2021 - 08.2023
Business Analyst
BeneSys
09.2018 - 08.2021
Specialty Claims Analyst
BeneSys
02.2017 - 09.2018
Senior Computer Operator
BeneSys
02.2014 - 02.2017
Bachelor Degree - Computer Science (Software Development)
ITT - Technical Institute
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