DaVonna Sutton
Cypress,CA
Summary
Experienced automotive industry professional seeking opportunity to leverage knowledge, strong relationship skills, and conflict resolution abilities. Dedicated and professional Cashier/Service Advisor with proven track record of effectively managing customer inquiries, providing accurate advice, and ensuring customer satisfaction. Exceptional communication and problem-solving skills enable delivery of best possible service to customers. Diligent employee eager to deepen understanding of automotive field and contribute to team success. Continuously seeking opportunities to acquire new skills and make valuable contributions. Additionally, brings strong administrative, relationship-building, and problem-solving abilities to the table.
Overview
19
19
years of professional experience
Work History
Service Advisor
KIA OF CARSON
CARSON, CA
04.2024 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Consultant
Trophy Kia of Carson
CARSON, CA
06.2018 - 04.2024
- Stayed knowledgeable on latest KIA innovations and technological advancements through continuous training.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Income Auditor
The Westin Long Beach
01.2006 - 02.2018
- Prepare summary and detailed insightful reports for Executive Managers, Responsible for preparing the hotel's books for the day's financial transactions, Assist with month-end and year-end financial close procedures, Verify validity of account discrepancies by obtaining and investigating information from sales, promotions, and customer service departments, Previously served as A/R Clerk, Front Desk Agent, and PBX Operator, Assisted with Accounts Payable, General Cashiering, and IHR Task Force for numerous hotels
Education
Polytechnic High School
06.1996
References
References available upon request
Skills
- Bill preparation
- Vehicle assessment
- Excellent communication
- Process improvements
- Quality control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeImportant To Me
Career advancementHealthcare benefits401k matchPaid sick leaveWork-life balanceCompany CultureTimeline
Service Advisor
KIA OF CARSON
04.2024 - Current
Sales Consultant
Trophy Kia of Carson
06.2018 - 04.2024
Income Auditor
The Westin Long Beach
01.2006 - 02.2018
Polytechnic High School
Similar Profiles
Mark OrendainMark Orendain
Wholesale Parts Specialist at Kia of CarsonWholesale Parts Specialist at Kia of Carson
Adileni ErazoAdileni Erazo
BDC at Kia Of CerritosBDC at Kia Of Cerritos
Jacqueline Conry-GarrettJacqueline Conry-Garrett
Finance Manager at Fredericksburg Kia/Safford KiaFinance Manager at Fredericksburg Kia/Safford Kia