Davonne Green
Princeton,Texas
Summary
Detail-oriented insurance adjuster with experience handling bodily injury, property damage, and litigation files. Review accident reports, medical records, pleadings, and discovery to support coverage decisions, coordinate with attorneys and policyholders, and resolve claims through accurate documentation, timely communication, and fair settlement negotiation.
Overview
8
8
years of professional experience
Work History
Litigation Adjuster
First Chicago Insurance
Richardson, Tx
03.2026 - Current
- Managed litigation claim files for First Chicago Insurance policyholders
- Reviewed pleadings, summonses, and discovery requests for coverage handling
- Coordinated with defense counsel on case strategy and file updates
- Evaluated reserves and settlement authority for complex injury claims
- Collaborated with attorneys representing insureds in order to develop effective defense strategies.
- Negotiated settlements with attorneys representing claimants in order to reach a fair resolution of the claim.
Bodily Injury Claims Specialist
First Chicago Insurance
Richardson, Texas
10.2025 - Current
- Reviewed bodily injury claims and applied First Chicago Insurance Company coverage guidelines.
- Reviewed accident reports, witness statements, and medical records to validate and strengthen claim assessments.
- Assessed liability and prepared claim files for settlement review.
- Resolved complex bodily injury cases involving multiple parties.
- Negotiated settlements with claimants and attorneys to achieve fair resolutions for complex cases.
- Communicated claim updates with policyholders, attorneys, and adjusters.
- Monitored claim reserves and updated file notes to accurately reflect bodily injury exposure.
- Participated in regular meetings with senior leadership to discuss progress toward departmental goals.
- Processed medical billing tasks to ensure accurate invoicing. focused on medical specialties.
Property Damage Adjuster
First Chicago Insurance
Richardson, TX
10.2023 - 10.2025
- Conducted thorough inspections of properties and documented damages to support claims investigations.
- Investigated claims to determine validity and extent of damage.
- Evaluated property damage claims for accuracy and compliance with company policies.
- Analyzed insurance policies to determine coverage eligibility for submitted claims.
- Managed multiple claims simultaneously while ensuring timely processing and resolution.
- Delivered timely customer service by addressing inquiries via phone or email, enhancing client satisfaction.
- Collaborated with clients to collect information essential for accurate claims processing.
Independent Insurance Adjuster STATE FARM AVM
Eberls Claim Service
07.2021 - 05.2023
- Led team of 12-17 adjusters to ensure thorough investigation and resolution of claims.
- Reviewed claim files, coverage details, and supporting documents for adjuster reports.
- Trained staff on claim procedures, documentation, and client communication.
- Prepared claim status reports and monitored pending file activity.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Prepared detailed reports on claim status and activities for management review.
- Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
- Managed team members effectively to meet high production standards with accurate results.
- Monitored objectives to determine effectiveness of workflows, facilitating training, and mentoring for improvement.
- Conducted meetings to discuss issues and find pertinent solutions to problems.
Independent Adjuster STATE FARM AWC TL/DEMAND POOL
Eberls Claim Service
11.2020 - 07.2021
- Evaluated total loss claims for auto insurance policy holders
- Reviewed coverage details and claim documentation for loss decisions
- Inspected repair estimates and vehicle damage reports
- Communicated with customers, shops, and salvage vendors
- Negotiated settlement amounts within claim guidelines
- Coordinated salvage assignments and vehicle disposition steps
- Negotiated settlements with claimants while adhering to company guidelines and protocols.
- Prepared detailed reports that documented the claim evaluation process.
- Participated in training sessions designed to hone skills in areas such as customer service procedures and company policy interpretation.
- Investigated and evaluated auto total loss claims to determine appropriate settlement amounts.
- ROLLED FROM AWC TO DEMAND POOL AS NEEDED
Independent Insurance Adjuster STATE FARM FIRE ILR
Eberls Claim Service
07.2020 - 09.2020
- Followed company and client guidelines in claims processes, to ensure compliance and accuracy
- Completed anti-fraud training courses to enhance investigative skills
- Executed fire incident response procedures
- Supported operational tasks to streamline workflow and improve team efficiency
- Managed customer inquiries through phone, email, and chat channels.
- Guided customers through product information, policies, and procedures.
- Supported employer service goals through accurate, timely customer assistance.
- Evaluated coverage details and applied policy language during claim reviews.
Independent Adjuster STATE FARM BI-ASSIST
Eberls Claim Service
09.2019 - 02.2020
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Communicated claim status clearly with policyholders, attorneys, and internal teams.
- Analyzed data obtained from accident reports, witness statements, and medical bills for Claim Owner
- Utilized claim handling software to document and manage claim files efficiently.
Independent Insurance Adjuster-STATE FARM AWC
Eberls Claim Service
Irving, TX
02.2019 - 08.2019
- All Weather Cat/Express
- Reviewed claim files and policy coverage details to determine validity and facilitate efficient processing.
- Evaluated damages from weather, fire, and water losses
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Documented losses with detailed notes and photographs to provide clear evidence for claims resolution.
Independent Insurance Adjuster-STATE FARM AUTO ILR
Eberls Claim Service
11.2018 - 02.2019
- Managed first notice of loss calls for insurance claims intake team.
- Recorded claim details in employer case management system.
- Verified policy information and coverage data during loss reporting.
- Routed reported claims to appropriate adjusters and departments.
- Updated claim files with notes, documents, and correspondence.
- Performed initial loss reporting and data entry of claims into the system.
- Researched discrepancies between reported losses and existing records.
- Ensured compliance with all applicable regulations governing initial loss reporting processes.
Independent Insurance Adjuster-STATE FARM-FIRE ILR
Eberls Claim Service
Irving, TX
08.2018 - 11.2018
- Followed company and client guidelines in claims processes, to ensure compliance and accuracy
- Completed anti-fraud training courses to enhance investigative skills
- Executed fire incident response procedures
- Supported operational tasks to streamline workflow and improve team efficiency
- Managed customer inquiries through phone, email, and chat channels.
- Guided customers through product information, policies, and procedures.
- Supported employer service goals through accurate, timely customer assistance.
- Evaluated coverage details and applied policy language during claim reviews.
Education
Independent Adjuster - ALL LINES
AAA Unlimited Training
Irving, TX11-2017
High School Diploma -
Princeton High School
Princeton, TX05-1996
Skills
- Claims specialist
- Claims documentation
- Claims investigations
- Claims Evaluation
- Case management
- Fraud detection
- Scene investigations
- Document control
- Client communication
- Organization and efficiency
- Time optimization
- Results-driven
- Decision Making
- Problem solving
- Critical Thinking
- Attention to detail
- Service-oriented mindset
- Flexible
Active Licenses
- Arizona
- Arkansas
- Florida
- Minnesota
- Mississippi
- New Mexico
- Texas
- Utah
- Washington
Timeline
Litigation Adjuster
First Chicago Insurance
03.2026 - Current
Bodily Injury Claims Specialist
First Chicago Insurance
10.2025 - Current
Property Damage Adjuster
First Chicago Insurance
10.2023 - 10.2025
Independent Insurance Adjuster STATE FARM AVM
Eberls Claim Service
07.2021 - 05.2023
Independent Adjuster STATE FARM AWC TL/DEMAND POOL
Eberls Claim Service
11.2020 - 07.2021
Independent Insurance Adjuster STATE FARM FIRE ILR
Eberls Claim Service
07.2020 - 09.2020
Independent Adjuster STATE FARM BI-ASSIST
Eberls Claim Service
09.2019 - 02.2020
Independent Insurance Adjuster-STATE FARM AWC
Eberls Claim Service
02.2019 - 08.2019
Independent Insurance Adjuster-STATE FARM AUTO ILR
Eberls Claim Service
11.2018 - 02.2019
Independent Insurance Adjuster-STATE FARM-FIRE ILR
Eberls Claim Service
08.2018 - 11.2018
Independent Adjuster - ALL LINES
AAA Unlimited Training
High School Diploma -
Princeton High School