Da'Vonnia Newell
Sandusky,OH
Summary
Friendly and approachable team player with a natural ability to connect with people and create a positive atmosphere. Known for kindness, charisma, and a strong work ethic, consistently going above and beyond to support colleagues, clients, and community.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Hotel Kilbourne
03.2022 - 04.2023
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Created customized marketing materials to increase business awareness.
Server/Bartender Shift Manager
OH Taco
05.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels and guest experience.
Sales Associate
Cedar Point Amusement Park
05.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Applied Science - Communications/Journalism
The Bowling Green State University
Bowling Green, OHSkills
- Strong work ethic
- Exceptional customer service
- Communication and listening skills
- Front desk management
- Training and mentoring
- Guest engagement
- Professional appearance
- Memory retention
- Team collaboration
- Credit and cash payments
- Multi-tasking strength
- Strong computer knowledge
Timeline
Front Desk Agent
Hotel Kilbourne
03.2022 - 04.2023
Server/Bartender Shift Manager
OH Taco
05.2021 - 06.2022
Sales Associate
Cedar Point Amusement Park
05.2017 - 10.2019
Associate of Applied Science - Communications/Journalism
The Bowling Green State University
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