Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Work Availability
Quote
Timeline
Hi, I’m

Davontae Banks

Math tutor/Teacher
Cleveland,OH
Davontae Banks

Summary

PROFESSIONAL SUMMARY / QUALIFICATIONS

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Outgoing, creative and dependable team member known to achieve desired results with efficiency, enthusiasm and a passion for new challenges. Customer Service Microsoft Excel; Office Suite Oral and Written Communication Community Outreach / Relationship Building Tutoring / Academic Coaching Behavior Management Data Collection and Analysis Database Management.

Overview

7
years of professional experience
1
Certification

Work History

Saga Education
Cleveland, OH

Math Tutor/Teacher
11.2022 - Current

Job overview

  • Work with identified students 1:1 and in small groups (3-5)
  • Develop literacy and/or math skills by varying learning activities based on student level
  • Create and implement a behavior management system for students
  • Develop social-emotional skills throughout the day using proven strategies of learning, practicing, reflection, and repetition
  • Collaborate with teachers and team members to collect, record, analyze, and monitor individual student progress, participating in facilitated reviews of student data collected and entered into City Year's student data system
  • Support whole-school initiatives to increase engagement with students and families
  • Support and/or conduct extended day and virtual programming for students before, during, and after school, including but not limited to academic enrichment and intervention, homework support, recreation and student clubs, service learning, and leadership development
  • Create, support, and/or co-lead events or programs that recognize and appreciate student growth and/or achievement in math, literacy, attendance, and behavior.

Honda
Marysville, OH

Production Worker
05.2022 - 10.2022

Job overview

  • Examined final products for conformance with quality and design standards.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Set up and operated production machinery according to company's specific standards and protocols.
  • Analyzed work orders to determine type and quantity of materials needed for each production batch.
  • Attended regular training sessions to increase machine operating skills.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Monitored production line, watching for pile-ups or jams.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Hand-assembled needed parts with bolts and screws.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Separated products according to weight, grade and size of material to produce final product.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Classified defects from finished orders for record tracking and statistics.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Kept operations area neat and orderly to minimize obstacles.

Safelite Auto Glass
Cleveland, OH

Customer Service/Sales Representative
03.2021 - 04.2022

Job overview

  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Generated quotes, processed payments and documented customer communications.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Listened to customer requests and asked questions to provide effective solutions.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Handled customer billing errors by researching issues in system and asking detailed questions.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Avoided payment errors by carefully implementing all credit and debit card data into system.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Educated customers on product features and technical details to highlight benefits.

Advanced Micro
Cleveland, OH

Team Lead-Manager
11.2021 - 12.2021

Job overview

  • Led a team in an Advanced Micro-Targeting Awareness Project from, Successfully collected signatures to qualify an issue for the ballot by approaching voters in public places
  • Managed a team of petition circulators in the field, ensuring each member turned in 100 signatures per day for nightly notarization of this legal document
  • Demonstrated excellent leadership skills by effectively delegating tasks, providing guidance and support, and fostering a positive team dynamic
  • Maintained detailed records and documentation of signature collection progress, ensuring compliance with legal requirements and deadlines
  • Developed and implemented strategies to optimize signature collection efficiency, resulting in a higher number of signatures collected per day
  • Collaborated with stakeholders to ensure alignment with project goals and objectives, and provided regular progress updates to project sponsors.

Youth Opportunities Unlimited
Cleveland, OH

Validation Specialist / Assistant Data Entry Clerk
04.2021 - 06.2021

Job overview

  • Maintained an open line of supportive and accurate communication between the program and participants/families regarding their eligibility status during a summer contract with Youth Opportunities Unlimited in Cleveland, 2021
  • Created and maintained accurate program files to ensure compliance with organizational policies and procedures
  • Validated the eligibility of student recruits, ensuring that they met the program's requirements
  • Entered accurate and complete information into database management systems, minimizing errors and discrepancies
  • Provided timely reports to program management and partners as directed and required, enabling informed decision-making and effective communication
  • Conducted regular inventory and inspection of supplies, equipment, and materials, ensuring that program activities were carried out smoothly and efficiently.

S&P Data
Cleveland, OH

Loan Processor
01.2021 - 06.2021

Job overview

  • Verified identification information using company software, ensuring that loan applications were processed accurately and efficiently
  • Conducted a multi-step verification process through Fraud check, minimizing the risk of fraudulent loan applications
  • Reviewed 1040, 1099, W-2, Schedule-C, K-1, and 941 documents, ensuring compliance with regulatory requirements and company policies
  • Proactively emailed customers for additional documentation, providing exceptional customer service and minimizing delays in the loan processing timeline
  • Documented customer responses and information accurately and comprehensively, maintaining up-to-date and detailed records of loan application status
  • Repaired customer applications that were incomplete, ensuring that loan applications were processed promptly and accurately
  • Created spreadsheets of customers' individual information, facilitating the loan application review and approval process
  • Submitted loans for first and second round approval, effectively managing the loan application pipeline and ensuring timely loan approvals.

Darice
Cleveland, OH

Warehouse Packer
10.2020 - 12.2020

Job overview

  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Utilized proper techniques for lifting, packing and handling heavy objects.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Trained new employees regarding warehouse procedures and standards.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Created shipping labels with complete details in warehouse management system.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Stretched wrap and move skids to finished goods staging area.
  • Installed protective bracing, padding, or strapping, to prevent shifting or damage to items being transported.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Placed products on conveyors for final wrapping and shipment.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Operated forklift and pallet jack to transport heavy loads.

Cleveland Municipal Housing Authority
Cleveland, OH

Application Specialist
10.2020 - 11.2020

Job overview

  • As an administrative assistant handling customer info and applications
  • Organizing and filing (W-4,W-2,I-9, 1090 and I-T4 forms)
  • Served as a liaison for participants to provide referrals for housing programs such as Section 8.

Pierre's Ice Cream
Cleveland, OH

Warehouse Worker
07.2019 - 12.2019

Job overview

  • Used pallet jacks to move items to and from warehouse locations.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Staged and sorted multiple types of products for loading.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Used scanners to track parcel information, condition or receipt.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.

Restaurant Depot
Cleveland, OH

Warehouse Associate
07.2018 - 12.2018

Job overview

  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.

Payroll Services, Baldwin Wallace University
Berea, OH

Student Assistant
01.2017 - 05.2018

Job overview

  • Filed confidential student records of work experience and private documents
  • Assisted students with setting up payment plans for Baldwin Wallace accounts and completing tax info I-9, IT-4, ADP logs and searches for student eligibility and proper paperwork.

Baldwin Wallace University
Berea, OH

Receptionist/Office Assistant
05.2016 - 12.2016

Job overview

  • Received and transferred all incoming calls for office representatives
  • Filed and organized institutional documents and ran pertinent errands for Assistant Dean of Students
  • Served as tour guide for new and visiting students to our office, and compiled welcome packets with relevant.

University Settlement
Cleveland, OH

Job overview

  • Serve community meals; prepare food; box plates for carry out & delivery; clean kitchen & dining room

St. Malachi Center, Boys & Girls Club
Cleveland, OH

Job overview

  • Assist with after school program for elementary students; tutored children in reading and math; assisted with planned holiday events

Education

Baldwin Wallace University

Bachelor of Arts from English
05.2019

University Overview

Skills

  • Schedule Management
  • Verbal and Written Communication
  • Curriculum Development
  • Positive Reinforcement
  • Conflict Resolution
  • Lesson Planning
  • Parent Communication
  • Online Teaching
  • Student-Centered Learning
  • Flexible and Adaptive
  • Calm Under Pressure
  • CPR/First-aid Certified
  • Student Rapport
  • Public Speaking
  • Freight Labeling
  • Shipping and Receiving
  • Product Verification
  • Equipment Operation
  • Problem Solving
  • Physical Strength and Stamina
  • Cargo Sorting
  • Work Order Following
  • Loading and Unloading
  • Container Tagging and Marking
  • Team Collaboration
  • Hand and Power Tool Operation
  • Warehouse Operations
  • Loading Dock Operations
  • Quality Assessment and Assurance
  • Decision Making
  • Wrapping and Boxing
  • Materials Handling and Transport
  • Quality Control
  • Invoice Verification
  • Data Entry
  • Production Documentation
  • Microsoft Office
  • Willing to Learn
  • Reaction Time and Speed
  • Container Packing and Repacking
  • Cargo Securing
  • Materials Handling Safety Training
  • Protective Equipment Use
  • First Aid Certification
  • Critical Thinking
  • Equipment Parts Replacement
  • OSHA Compliance
  • Credit Card Payment Processing
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Creative Problem Solving
  • CRM Software
  • Customer Service
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • [65] wpm Typing Speed
  • Call Center Operations
  • Sales Expertise
  • High-Energy Attitude
  • Inbound and Outbound Calling
  • System Implementation
  • Sales Goals Attainment

Accomplishments

Accomplishments
  • Community Service - Served as faculty MUN representative, spreading global awareness and introducing world issues such as capital punishment, child soldiers and human trafficking to students.

Affiliations

Affiliations
  • Member, Alumni Association

Certification

  • Licensed substitute - 2023
Availability
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Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

Math Tutor/Teacher
Saga Education
11.2022 - Current
Production Worker
Honda
05.2022 - 10.2022
Team Lead-Manager
Advanced Micro
11.2021 - 12.2021
Validation Specialist / Assistant Data Entry Clerk
Youth Opportunities Unlimited
04.2021 - 06.2021
Customer Service/Sales Representative
Safelite Auto Glass
03.2021 - 04.2022
Loan Processor
S&P Data
01.2021 - 06.2021
Warehouse Packer
Darice
10.2020 - 12.2020
Application Specialist
Cleveland Municipal Housing Authority
10.2020 - 11.2020
Warehouse Worker
Pierre's Ice Cream
07.2019 - 12.2019
Warehouse Associate
Restaurant Depot
07.2018 - 12.2018
Student Assistant
Payroll Services, Baldwin Wallace University
01.2017 - 05.2018
Receptionist/Office Assistant
Baldwin Wallace University
05.2016 - 12.2016
University Settlement
St. Malachi Center, Boys & Girls Club
Baldwin Wallace University
Bachelor of Arts from English
  • Licensed substitute - 2023

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Davontae BanksMath tutor/Teacher