Davontay Williams
Baton Rouge,LA
Summary
Motivated performer possessing 8+ years of experience building exceptional client relationships and problem solving. Track record of creating comprehensive long lasting solutions for clients. Utilization of superb communication skills paired with an unbridled work ethic to create relationships. Goal oriented to promote outstanding client focus and capitalize on opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SMB+ Account Manager
Paychex Inc
09.2021 - Current
- Increase client satisfaction by effectively managing the ongoing relationships and service delivery for small to medium-sized high-value business accounts.
- Enhance account retention by proactively addressing clients' needs and resolving any concerns promptly.
- Establish client loyalty through consistent communication and follow-ups, producing strong long-term relationships.
- Manage a portfolio of high-value SMB accounts, consistently meeting or exceeding assigned sales quotas and performance metrics.
- Provide comprehensive product training for clients, helping them efficiently utilize their enrolled services for optimal results.
- Generate referrals from satisfied clients by consistently providing exceptional customer service and support throughout the relationship lifecycle.
- Manage large volumes of client information, by recording and compiling data in an accurate and timely manner
- Create and audit reports of compiled data based on monthly and quarterly intervals
- Inform clients of changes to labor laws to ensure compliance on federal and state levels
CCR I-Tech
Cox Communications
12.2019 - 09.2021
- Received incoming calls and clearly conveyed instructions over the phone to solve common and uncommon technical issue
- Addressed client complaints and concerns to create resolutions by preforming account analysis and troubleshooting
- Assisted client with billing and service inquiries to ensure the best pricing and services available in order to suit the clients' personal needs
- Effectively discussed billing statements with clients while assisting with processing payments or creating payment arrangements
- Discussed relevant information with clients to drive growth and retention
Sales Consultant Mobile, SWAS
Best Buy Stores, L.P.
10.2016 - 07.2020
- Explained to customers legally binding agreements and contractual obligations
- Thoroughly analyzed accounts in order to solve billing issues, find faults, and provide solutions for customer issues
- Established professional relationships with customers in order to provide them with continuous service and support
- Documented and handled sensitive customer data while adhering to company guidelines regarding customer privacy
- Assisting in troubleshooting technical concerns regarding cell phone operations, applications and performance
Administrative Assistant/Invoice Clerk
Tiger Services
06.2014 - 02.2017
- Created, reviewed, and filed sale's invoices using Microsoft Word and Excel
- Initiated email and phone correspondence with prospects to grow clientele
- Scheduled and organized upcoming appointments based on appointment date and time
- Addressed client concerns and questions by answering incoming calls and responding to emails
- Submitted and received invoices using Quickbooks
- Procured supplies needed for everyday office operations
Education
High School Diploma -
Bethany Christian School
Baker, Louisiana2012
Leadership Skills
- Experienced in delegation to address concerns and achieve conflict resolution
- Ability to motivate others and increase work ethic
- Ability to optimize workforce based on individuals' strengths and skills
- Experience managing a department of 6+ employees
- Operations experience including scheduling, treasury management, training, and inventory management
Hard Skills
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
- Experience utilizing various forms of technology
- Extensive experience examining documents for accuracy
- Ability to adequately address concerns and conduct business via e-mail and phone
Soft Skills
- Proficient problem solver
- Strong communication skills
- Years of data entry and data filing experience
- Ability to adapt to pressure and various work environments
- Ability to work well in groups
- Excellent organizational skills
- Training and experience utilizing conflict de-escalation
Certification
- Google Information Technology Support Certification, Coursera - June 9, 2021
Timeline
SMB+ Account Manager
Paychex Inc
09.2021 - Current
CCR I-Tech
Cox Communications
12.2019 - 09.2021
Sales Consultant Mobile, SWAS
Best Buy Stores, L.P.
10.2016 - 07.2020
Administrative Assistant/Invoice Clerk
Tiger Services
06.2014 - 02.2017
High School Diploma -
Bethany Christian School