Summary
Overview
Work History
Education
Skills
Collegiate Athlete
Timeline
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Da'Vonte Alexander

Summary

Dynamic professional with a proven track record at Wells Fargo, adept in customer escalation management and technical troubleshooting. Excelled in enhancing customer satisfaction through effective problem-solving and process improvement. Demonstrated adaptability and analytical thinking in high-stakes environments, significantly improving operational efficiency and team collaboration.

Overview

5
5
years of professional experience

Work History

Wildland Firefighter

C2M2 Montana Fire LLC
06.2024 - 09.2024
  • Acted quickly to contain hazardous chemicals likely to catch fire, leak, or spill.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.

Account Solutions Specialist

Wells Fargo
08.2020 - 11.2022
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Implemented corrective actions to fix root causes of various issues.
  • Improved office efficiency by effectively managing medical records and data communications.
  • Conducted troubleshooting and diagnostic procedures on customer devices.

Escalation Specialist-Remote

Afterpay
12.2019 - 08.2020
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.

Education

Associate of Science - Business

Southwestern Christian College
Terrell, TX
06-2023

Skills

  • Technical Troubleshooting
  • Customer Escalation Management
  • Active Listing & Empathy
  • Process Improvement & Documentation
  • Stakeholder Collaboration
  • Mentoring & Team Leadership
  • Adaptability & Analytical Thinking
  • Knowledge Base Management
  • Problem Solving & Time Management
  • Professionalism & Multitasking
  • Microsoft Office Suite & Excel
  • Quality Control & Compliance

Collegiate Athlete

As a college basketball player, I developed strong teamwork, leadership, and discipline through rigorous training, competing at a high level, and balancing academics and athletics. I honed my ability to perform under pressure, learned to communicate effectively with teammates and coaches, and committed to a strong work ethic. My experience taught me resilience, time management, and the importance of setting and achieving both personal and team goals, which I bring to all aspects of my professional and personal life.

Timeline

Wildland Firefighter

C2M2 Montana Fire LLC
06.2024 - 09.2024

Account Solutions Specialist

Wells Fargo
08.2020 - 11.2022

Escalation Specialist-Remote

Afterpay
12.2019 - 08.2020

Associate of Science - Business

Southwestern Christian College
Da'Vonte Alexander