Dynamic professional with a proven track record at Wells Fargo, adept in customer escalation management and technical troubleshooting. Excelled in enhancing customer satisfaction through effective problem-solving and process improvement. Demonstrated adaptability and analytical thinking in high-stakes environments, significantly improving operational efficiency and team collaboration.
As a college basketball player, I developed strong teamwork, leadership, and discipline through rigorous training, competing at a high level, and balancing academics and athletics. I honed my ability to perform under pressure, learned to communicate effectively with teammates and coaches, and committed to a strong work ethic. My experience taught me resilience, time management, and the importance of setting and achieving both personal and team goals, which I bring to all aspects of my professional and personal life.