Davonte Francis
Eden Prairie,MN
Summary
Motivated and resourceful college student seeking career and advancement opportunities. Ability to perform a variety of duties and responsibilities with consistent accuracy, attention to detail, and speed under the pressure of time-sensitive deadlines. Ability to work independently and collaboratively, maintain confidentiality, take initiative, analyze assignments, identify sub-tasks, prioritize, and keep various assignments moving simultaneously. Ability to interact with patience, courteously, efficiently, effectively and in an organized manner with staff, customers, and partners from diverse cultural backgrounds.
Overview
7
7
years of professional experience
Work History
Mail Handler
USPS
01.2020 - Current
- Unloads mail from trucks
- Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas
- Places empty sacks or pouches on racks, labels them where prearranged or where racks are plainly marked, dumps mail from sacks, cuts ties, faces letter mail, carries mail to distributors for processing, places processed mail into sacks, removes filled sacks and pouches from racks and closes and locks sacks and pouches
- Picks up sacks, pouches, and outside pieces, separates outgoing bulk mails for dispatch and loads mail onto trucks
- Handles and sacks empty equipment; inspects empty equipment for mail and restrings sacks
- Cancels stamps on parcel post, operates cancelling machines, and carries mail from cancelling machine to distribution area
- Assists in supply and slip rooms and operates copy machine and related office equipment
- In addition, performs any of the following duties: make occasional simple distribution of parcel post mail that requires no scheme knowledge; operate electric fork lifts; rewrap damaged parcels; weigh incoming sacks.
Closing Expert
Target
11.2018 - 12.2019
- Consistently execute closing routines to deliver a clean and organized store
- Support business area teams in completing closing tasks as dictated by daily priorities and guest traffic
- Support consistency in closing experience and routines in partnership with the Closing TL or ETL
- Work in all departments to ensure sales floor is full, zoned and in stock for guests
- Provide service and a shopping experience that meets the needs of the guest
- Greet and service guests as you complete workload with minimal guest disruption
- Support guest services with cashiering, order pick up (OPU) and Drive Up (DU), where applicable
- Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
- Operate powered equipment only if certified
- Demonstrate a culture of ethical conduct, safety and compliance.
Retail Sales Associate
Kohl's
04.2018 - 11.2018
- Delivered the highest level of customer service through effective problem solving
- Solicited, opened and activated Kohl's Charge applications and loyalty programs
- Ensured that all cash handling procedures are done in accordance to policy and procedure
- Completed transactions accurately and efficiently while engaging customers
- Learned and adapted to current technology to assist customer needs.
Customer Service Specialist
Best Buy
08.2017 - 04.2018
- Provided fast, accurate and friendly processing for all customer transactions at checkout, customer service and store pickup while providing velocity solutions to customers
- Developed strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives
- Partnered with other employees to ensure customers' end-to-end needs are met and that no customer is left unserved or underserved
- Utilized all relevant sales tools to drive profitable growth and exceed department and individual goals
- Helped answer questions and resolved customer issues.
Education
Business Management transfer program -
Northland Community College
East Grand Forks, MNRed River High School
Grand Forks, ND06.2019
Skills
- Confidentiality
- Critical thinking
- Service orientation
- Computer literate
- Time management
- Strong commitment to team environment dynamics
- Microsoft Office
- Strong math and analysis skills
- Strong communication, interpersonal and organizational skills
- Conflict resolution
- Problem solving
- Flexibility
- Fast learner
- Customer service
Timeline
Mail Handler
USPS
01.2020 - Current
Closing Expert
Target
11.2018 - 12.2019
Retail Sales Associate
Kohl's
04.2018 - 11.2018
Customer Service Specialist
Best Buy
08.2017 - 04.2018
Business Management transfer program -
Northland Community College
Red River High School