Davonte Strickland
Orlando
Summary
Proven team leader with extensive experience in warehouse operations and customer service, notably at City Furniture. Excelled in forklift operation and staff management, enhancing efficiency and fostering a collaborative environment. Demonstrated problem-solving skills and a commitment to safety, significantly reducing workplace accidents.
Overview
8
8
years of professional experience
Work History
Forklift Operator
City Furniture
01.2020 - 10.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Sales Associate
Teleperformance USA
05.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Walgreens
06.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Leader
Regal Cinemas
01.2017 - 01.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Server
Chili's Restaurant
03.2015 - 05.2017
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Red Lobster
07.2014 - 11.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
N/A - Management
Grand Canyon University
Phoenix, AZSkills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Team player
- Warehouse operations
- Material handling
- Teamwork and collaboration
- Order picking
- Order picking and processing
- Punctual and reliable
- Problem-solving
- Hand-eye coordination
- Stock rotation
- Mentoring and coaching
- CPR training
- Staff management
- First aid certified
Accomplishments
- Contributed to service that earned a stellar review in Name of Publication.
- Saved company $Amount per month in inventory costs by finding new alcohol vendors.
Timeline
Sales Associate
Walgreens
06.2020 - 07.2021
Forklift Operator
City Furniture
01.2020 - 10.2022
Sales Associate
Teleperformance USA
05.2019 - 09.2021
Team Leader
Regal Cinemas
01.2017 - 01.2020
Server
Chili's Restaurant
03.2015 - 05.2017
Server
Red Lobster
07.2014 - 11.2015
N/A - Management
Grand Canyon University
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