Davonte Thompson
Rochester,NY
Summary
Reliable Customer Service and Youth Care Professional experienced in retail, manufacturing, and youth care. Achieved high productivity through strong communication, problem-solving, and leadership skills, effectively managing tasks in fast-paced environments. Focused on delivering positive outcomes through behavior management, crisis intervention, and developmental monitoring.
Overview
9
9
years of professional experience
Work History
Youth Care Professional 3 / Shift Lead
Hillside
10.2023 - 11.2026
- Led shift operations, ensuring efficient staff support and smooth daily activities.
- Delivered care, support, and supervision to youth, fostering a positive and nurturing environment.
- Maintained a safe, structured, and supportive environment.
- Facilitated problem-solving discussions with youth and team members, strengthening collaboration and communication.
Cashier
Walmart
05.2022 - 03.2023
- Delivered friendly, helpful customer service to enhance customer satisfaction.
- Assisted customers with inquiries and resolved concerns to improve overall shopping experience.
- Maximized productivity while managing multiple customer requests in a fast-paced retail environment.
Assembler
Turner Bellows Inc.
11.2021 - 04.2022
- Executed machine assembly and hands-on production tasks to support operational goals.
- Adhered to workplace procedures and safety standards to ensure a safe production environment.
- Supported efforts to sustain productivity and efficiency in operations. and quality in a manufacturing environment.
Customer Service Representative
Continuum Global Solutions
10.2018 - 12.2019
- Delivered customer service support in call center for Verizon customers, addressing inquiries and concerns effectively.
- Responded to customer calls, resolving questions and concerns to ensure satisfaction.
- Provided customer service support in a call center environment for Verizon customers.
- Utilized communication and problem-solving skills to enhance overall customer experience.
Cart Attendant & Stocker
Price Rite
12.2017 - 07.2018
- Retrieved and organized shopping carts, ensuring a clean and accessible store environment for customers.
- Stocked shelves and supplies, facilitating smooth daily store operations.
- Helped organize workplace to create a welcoming environment for customers.
Education
Gates Chili H.S.
Rochester , NYSkills
- Customer Service
- Communication
- Problem Solving
- Teamwork
- Leadership
- Computer Skills
- Retail Operations
- Manufacturing & Assembly
- Organization
- Fast-Paced Work Environments
- Crisis intervention
- Incident reporting
- Electronic documentation
- Staff training
Timeline
Youth Care Professional 3 / Shift Lead
Hillside
10.2023 - 11.2026
Cashier
Walmart
05.2022 - 03.2023
Assembler
Turner Bellows Inc.
11.2021 - 04.2022
Customer Service Representative
Continuum Global Solutions
10.2018 - 12.2019
Cart Attendant & Stocker
Price Rite
12.2017 - 07.2018
Gates Chili H.S.