Davonte Tyler
Omaha,United States
Summary
Self-motivated Customer Service Expert with outstanding oral and written communication skills. Solid background performing quality assurance testing and consultative services for customers.
Overview
6
6
years of professional experience
Work History
Quality Assurance Analyst
Maximus
01.2024 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Customer service representative
Maximus
08.2023 - Current
- Assisting calls for a federally funded program
- (Social security administration) Handling and resolving various issues while keeping personal information safe and deescalating frustrations from consumers.
Shift Lead
Casey's
09.2021 - Current
- Customer service and providing great experiences as well as information whenever the opportunity presents itself
- Lots of information exchanging from myself and the callers, making sure information gets protected and resolutions are provided.
Customer Service Representative
Direct Express
07.2022 - 01.2023
- Assisting calls pertaining to federal student loans, customer service and protecting identifying information and ensuring the safety of the consumer's personal information while providing a positive educational experience.
Customer service Representative
Nelnet
02.2020 - 12.2020
- Keeping coworkers productive and on task
- Making sure tasks are done properly and correctly
- Face to face Customer service throughout the day and maintaining a positive morale and environment throughout the store.
Assistant manager
Family Dollar
05.2018 - 08.2019
- Dedicated and resilient 24-year-old that enjoys making a positive impact in others' lives in any way possible
- Extremely comfortable around others and I have always been able to adapt into new situations and environments naturally
- A great candidate for any successful business.
Education
High School Diploma - N/a
Central High School
05.2018
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Issue Resolution
- Call Monitoring
- Critical thinking abilities
Country
United States
Timeline
Quality Assurance Analyst
Maximus
01.2024 - Current
Customer service representative
Maximus
08.2023 - Current
Customer Service Representative
Direct Express
07.2022 - 01.2023
Shift Lead
Casey's
09.2021 - Current
Customer service Representative
Nelnet
02.2020 - 12.2020
Assistant manager
Family Dollar
05.2018 - 08.2019
High School Diploma - N/a
Central High School