Summary
Overview
Work History
Education
Skills
Timeline
Generic

Davonte Weary

Bogalusa,LA

Summary

Proven leader with a track record of enhancing customer satisfaction and team efficiency at Maximus Federal Services. Expert in motivational skills and problem-solving, adept at fostering multicultural sensitivity and collaboration. Achieved continuous improvement in support group effectiveness and customer service excellence, leveraging strong facilitation techniques and professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Internal Support Group

Capital Bridge
11.2022 - Current
  • Maintained confidentiality regarding personal information shared by members during support group sessions, adhering to ethical guidelines and organizational policies.
  • Maintained accurate records of attendance and session content, ensuring compliance with organizational requirements.
  • Enhanced group dynamics by effectively facilitating support group sessions, fostering open communication and understanding among members.
  • Tailored discussion topics and activities to the unique needs of each support group, ensuring relevancy and value for all participants.
  • Improved member satisfaction with support group experience through consistent attention to individual needs and concerns.
  • Evaluated the effectiveness of support group sessions by gathering feedback from participants, making adjustments as necessary for continuous improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Customer Service Representative

Maximus Federal Services
10.2020 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Cashier Team Lead

Dollar General
09.2019 - 10.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Education

Associate - Coding And Revenue Management

College Of Health Care Professions
Online

High School Diploma - General

Bogalusa High School
Bogalusa, LA
05.2013

Skills

  • Behavioral observation
  • Motivational Skills
  • Multicultural Sensitivity
  • Facilitation Techniques
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Decision-Making
  • Active Listening
  • Effective Communication
  • Professionalism

Timeline

Internal Support Group

Capital Bridge
11.2022 - Current

Customer Service Representative

Maximus Federal Services
10.2020 - 06.2023

Cashier Team Lead

Dollar General
09.2019 - 10.2020

Associate - Coding And Revenue Management

College Of Health Care Professions

High School Diploma - General

Bogalusa High School
Davonte Weary