Davonya Carter
Oxon Hill,MD
Summary
Experienced with managing client accounts and overseeing the day to day operations. Proven leader with a track record of enhancing team performance and customer satisfaction at Allied Universal Security Services. Excelled in payroll administration and team leadership, boosting operational efficiency. Skilled in Microsoft Excel and adept at fostering client relationships, consistently meeting managerial and client service targets.
Overview
17
17
years of professional experience
Work History
Assistant Account Manager
Allied Universal Security Services
01.2017 - Current
- Under the direction of the Account Manager, assist with coordinating of all aspects (technical and managerial) of executing the security contractual needs at the assigned location. Assigned work tasks to Security Professionals to fulfill said job duties throughout the day.
- Evaluated Security Professionals regarding performance, operations, and site needs. Responsible for supervising, motivating, coaching and training . Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
- Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the post is being properly maintained, cleaned and organized
- Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This included orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
- Oversees all reports, logs and pass downs generated by security for the client.
- Managed and supervised all security professionals in regards to post such as fire control room, command center, loading docks and generated work orders.
- Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
- Identified any occurring issues at posts, such as payroll issues, employee complaints or other concerns, and forwarded any such issues to Account Manager.
- Responsible for making recommendations for counseling and/or disciplinary action, including termination. responsible for administering counseling or disciplinary actions.
- Responds to client or site emergencies as they arise, including ensuring appropriate communication to the Account Manager,. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
Sales Associate
Toys "R" Us/Babies "R" Us
11.2011 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier Team Lead
Petro Gas Station & Petro-Pass Truck Stop
03.2012 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Electronic Inventory Specialist
Sears
05.2010 - 11.2011
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
Checkers Drive in
05.2008 - 08.2008
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Education
High School Diploma -
South Florence High School
Florence, SC05-2009
Skills
- Accounts receivable
- Microsoft Excel
- Accounts payable
- Invoice processing
- Payroll administration
- Teamwork
- Time management
- Team leadership
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Product knowledge
- Sales presentations
- Team building
- Cash flow management
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
Timeline
Assistant Account Manager
Allied Universal Security Services
01.2017 - Current
Cashier Team Lead
Petro Gas Station & Petro-Pass Truck Stop
03.2012 - 07.2012
Sales Associate
Toys "R" Us/Babies "R" Us
11.2011 - 12.2017
Electronic Inventory Specialist
Sears
05.2010 - 11.2011
Cashier
Checkers Drive in
05.2008 - 08.2008
High School Diploma -
South Florence High School
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