DaVorah K. Wilson
Chicago,IL
Summary
Cordial, patient, and highly skilled in customer service, this Access Specialist excels in both external and internal interactions. With a strong emphasis on maintaining confidentiality and handling sensitive information, there is a prioritization of the highest regard for privacy. Extensive knowledge of HIPAA rules and insurance protocols ensures that all procedures are carried out efficiently and in compliance with industry standards.
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Northwestern Medicine
10.2023 - 06.2024
- Responds to all questions and concerns while providing exceptional customer service and maintaining HIPAA regulations
- Trained new employees on best practices for patient intake, resulting in an increase in efficiency
- Collaborated with insurance providers to streamline the pre-authorization process, reducing approval times
- Patients' registration and Appointment scheduling
- Streamlined the patient registration process, reducing wait times by 45 minutes on average
- Increased patient satisfaction scores through implementing communication protocol with patients and their families
Assistant Property Manager
South Union LLC/5957 South Calumet LLC
10.2013 - 07.2019
- Records Maintenance
- Application Verification
- Community Engagement
- Business Processes and Procedures and Phone and Email Etiquette
- Supervising up to 16 employees a day
- Safety and quality experience
- Knowledge of constraint management principles
- Microsoft : Excel, Word, PowerPoint, and Outlook
Intake Specialist/Office Admin/Receptionist
The Regional Fair Housing Center
11.2010 - 09.2013
- Client Intake and following up with clients via emails and phone calls
- Screening and Transferring calls as well as greeting incoming clientele
- Taking and Relaying messages and general clerical duties
- Organized meetings and workshops
- Administrative Duties using software such as DocuSign and Office 365
Education
Associate of Business Administration -
Northwestern Business College
06.1997
Skills
- Manage patient registration
- Insurance verification
- Appointment scheduling
- Epic
- Administrative Support
- Microsoft Office
- Screening Processes
- Data Entry
- Supervising employees
- Safety and quality control
- Constraint management principles
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Health information obtainment
- Co-payment collection
- EMR
- Authorization verification
- HIPAA compliance
- Insurance billing
- Fee collection
- Data entry proficiency
- Insurance information collection
- Documentation accuracy
- Paging systems
- Exceptional communication
- Medical terminology
- Information collection
- Front desk operations
- Patient interviewing
- Patient registration
Certification
American Heart Association
BLS (CPR & AED)
04/2024 - 04/2026
Timeline
Patient Access Specialist
Northwestern Medicine
10.2023 - 06.2024
Assistant Property Manager
South Union LLC/5957 South Calumet LLC
10.2013 - 07.2019
Intake Specialist/Office Admin/Receptionist
The Regional Fair Housing Center
11.2010 - 09.2013
American Heart Association
BLS (CPR & AED)
04/2024 - 04/2026
Associate of Business Administration -
Northwestern Business College
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