Davrey Carter
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to learn and help a team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Looking to broaden my future potential based on my years of experience in hospitality and customer service.
Overview
8
8
years of professional experience
Work History
Bartender & Head Server
Hamilton Supperette & Lounge
Oklahoma City, OK
03.2022 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails. Translating into bringing back new and old customers, for the venue.
- Set sales record for private room and regularly worked a room of 40+ people efficiently, alongside one coworker for dinner and beverage service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a positive attitude through shifts, and customer as well as coworker satisfaction throughout shift.
- Handling the exchange of product for cash and/or credit accurately and efficiently.
- Coordinated the setup and service of private events held by personal or private companies.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Lead Sales Associate
Loft
Oklahoma City, OK (Penn Square)
03.2022 - 02.2023
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained new sales associates to ensure consistent performance across the team.
- Delivered excellent customer service for repeat business and referrals.
- Completed and prepared in-store and online orders for customers.
- Helped with any questions about stock location in store or online availability. Including sizing and style while customers were shopping.
- Maintained a clean and organized work environment per company requirements and went above standard.
- Kept and balanced drawer and handled transactions quickly and efficiently.
- Closed registers and submitted paper work as well as deposits accurately at end of day.
- Re-organized clothes by color and size on sales rack for appeal to customers by my own choice and effort.
Server/Bartender
Seven Valley Management
Oklahoma City, OK
06.2016 - 03.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Embodied the brand for the specific sports bar atmosphere.
- Trained new employees upon hire at multiple positions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Arts - Interior Design
University of Central Oklahoma
Edmond, OK05.2017
High School Diploma -
Comanche High School
Comanche, OK05.2013
Skills
- Payment Processing
- Health Codes Compliance
- Food Service
- Basic Accounting
- Suggestive Selling
- Staff Management
- Hospitality Service Expertise
- Handling Difficult Customers
- Performance Improvement
- Service-Oriented Mindset
- Creative Problem Solving
- Highly Reliable
- Team Player Attitude
- Attention to Detail
- Memory Retention
- Strong Multitasking
- Responsible Alcohol Service
Languages
American Sign Language
Limited Working
Timeline
Bartender & Head Server
Hamilton Supperette & Lounge
03.2022 - 01.2024
Lead Sales Associate
Loft
03.2022 - 02.2023
Server/Bartender
Seven Valley Management
06.2016 - 03.2020
Associate of Arts - Interior Design
University of Central Oklahoma
High School Diploma -
Comanche High School