Overview
Work History
Education
Skills
Certification
Timeline
Generic

Davyell Galvan

San Antonio,Texas

Overview

10
10
years of professional experience
1
1
Certification

Work History

Contact Center Representative

USAA
01.2024 - Current
  • Provided observations and feedback on frequent customer concerns for group problem-solving sessions.
  • Leveraged problem-solving skills to assist in claims handling.
  • Handled a large number of calls while maintaining exceptional customer service.
  • Enhanced capabilities by undergoing cross-training in auto claims.
  • Ensured time efficiency without compromising excellent service.
  • Assisted in planning and coordinating various social functions within the contact center.
  • Compiled issues reported by the contact center through pulse surveys for analysis by management.
  • Adapted to multiple systems when processing claims.
  • Responded effectively to evolving quality requirements.

Operations Purchasing Coordinator

FGF Brands
02.2021 - 01.2024
  • Responsible for planning, coordinating, and managing purchasing operations to ensure cost effective supply of materials for production
  • Worked in close collaboration with suppliers to negotiate pricing and terms of purchase orders
  • Monitored and tracked orders to ensure timely delivery, and adjusted purchase orders as needed
  • Maintained accurate and up-to-date records of all purchase orders and invoices
  • Developed and maintained strong relationships with suppliers to ensure quality of materials and services
  • Prepared and processed purchase orders in a timely manner
  • Create purchase requisitions, purchase orders and assist with set up for new vendors
  • Track orders through excel spreadsheets
  • Review all areas for cost savings
  • Negotiated with vendors to secure cost effective pricing for goods
  • Ensured accurate and timely delivery of goods and services
  • Ensured records of all orders and invoices remained current.
  • Fostered and preserved connections with vendors to guarantee product and service standards.

Administrative Assistant

FGF Brands
06.2018 - 02.2021
  • Displayed exceptional multitasking capabilities.
  • Delivered cross coverage for various administrative roles.
  • Compiled necessary materials for executive staff.
  • Oversaw inventory management, procurement, and supplier documentation.
  • Perform duties such as track laundering expenses, assist team members with uniform issues, ensure stock levels are stocked for production use
  • Skilled in utilizing Word, Excel, PowerPoint, and Outlook.
  • Managed sensitive information with confidentiality.
  • Demonstrated ability to meet deadlines.

Quality Assurance

FGF Brands
12.2014 - 06.2018
  • Monitored and evaluated production processes and product quality, and identified areas for improvement
  • Conducted regular inspections and tests to ensure products meet quality standards
  • Maintained quality documentation, such as quality control plans, inspection procedures and reports
  • Skilled in using various quality assurance tools such as calipers, and other specialized instruments

Education

San Antonio College -

San Antonio College
01.2025

HIgh School Diploma -

George Gervin Academy
06.2011

Skills

  • SAP
  • Budget Monitoring
  • Invoice
  • Purchase Requisitions
  • Communication
  • Negotiation
  • Inventory Management
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Ability to handle confidential information with discretion

Certification

Cross trained in auto and property claims

Timeline

Contact Center Representative

USAA
01.2024 - Current

Operations Purchasing Coordinator

FGF Brands
02.2021 - 01.2024

Administrative Assistant

FGF Brands
06.2018 - 02.2021

Quality Assurance

FGF Brands
12.2014 - 06.2018

San Antonio College -

San Antonio College

HIgh School Diploma -

George Gervin Academy

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Davyell Galvan