Davyell Galvan
San Antonio,Texas
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Center Representative
USAA
San Antonio, TX
01.2024 - Current
- Provided observations and feedback on frequent customer concerns for group problem-solving sessions.
- Leveraged problem-solving skills to assist in claims handling.
- Handled a large number of calls while maintaining exceptional customer service.
- Enhanced capabilities by undergoing cross-training in auto claims.
- Ensured time efficiency without compromising excellent service.
- Assisted in planning and coordinating various social functions within the contact center.
- Compiled issues reported by the contact center through pulse surveys for analysis by management.
- Adapted to multiple systems when processing claims.
- Responded effectively to evolving quality requirements.
Operations Purchasing Coordinator
FGF Brands
San Antonio, Texas, United States
02.2021 - 01.2024
- Responsible for planning, coordinating, and managing purchasing operations to ensure cost effective supply of materials for production
- Worked in close collaboration with suppliers to negotiate pricing and terms of purchase orders
- Monitored and tracked orders to ensure timely delivery, and adjusted purchase orders as needed
- Maintained accurate and up-to-date records of all purchase orders and invoices
- Developed and maintained strong relationships with suppliers to ensure quality of materials and services
- Prepared and processed purchase orders in a timely manner
- Create purchase requisitions, purchase orders and assist with set up for new vendors
- Track orders through excel spreadsheets
- Review all areas for cost savings
- Negotiated with vendors to secure cost effective pricing for goods
- Ensured accurate and timely delivery of goods and services
- Ensured records of all orders and invoices remained current.
- Fostered and preserved connections with vendors to guarantee product and service standards.
Administrative Assistant
FGF Brands
San Antonio, Texas, United States
06.2018 - 02.2021
- Displayed exceptional multitasking capabilities.
- Delivered cross coverage for various administrative roles.
- Compiled necessary materials for executive staff.
- Oversaw inventory management, procurement, and supplier documentation.
- Perform duties such as track laundering expenses, assist team members with uniform issues, ensure stock levels are stocked for production use
- Skilled in utilizing Word, Excel, PowerPoint, and Outlook.
- Managed sensitive information with confidentiality.
- Demonstrated ability to meet deadlines.
Quality Assurance
FGF Brands
San Antonio, Texas, United States
12.2014 - 06.2018
- Monitored and evaluated production processes and product quality, and identified areas for improvement
- Conducted regular inspections and tests to ensure products meet quality standards
- Maintained quality documentation, such as quality control plans, inspection procedures and reports
- Skilled in using various quality assurance tools such as calipers, and other specialized instruments
Education
San Antonio College -
San Antonio College
01.2025
HIgh School Diploma -
George Gervin Academy
06.2011
Skills
- SAP
- Budget Monitoring
- Invoice
- Purchase Requisitions
- Communication
- Negotiation
- Inventory Management
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to handle confidential information with discretion
Certification
Cross trained in auto and property claims
Timeline
Contact Center Representative
USAA
01.2024 - Current
Operations Purchasing Coordinator
FGF Brands
02.2021 - 01.2024
Administrative Assistant
FGF Brands
06.2018 - 02.2021
Quality Assurance
FGF Brands
12.2014 - 06.2018
San Antonio College -
San Antonio College
HIgh School Diploma -
George Gervin Academy