Davynson Brual

Experienced in leading brand, marketing, and advertising initiatives to increase visibility, engagement, and results across digital platforms for 45 parks.

• Successfully managed logo creation projects, signage replacements, marketing materials, and merchandise design to strengthen brand identity.
• Oversaw Facebook, Instagram, Google, TikTok, Microsoft, and Yelp ad campaigns, creative development, and collaborative content strategy.
• Implemented streamlined online applications, collaborated with vendors, and strategized social media strategies to improve user experience and outreach.

In addition to managing Brand, Marketing, and Advertising, I also contributed my IT expertise to support the company's operations.

• Managed on-site troubleshooting and created response protocols for common issues.
• Oversaw IT budgeting and spending strategies to maximize business impact and reduce waste.
• Conducted audit reviews, recommended solutions, and incorporated client feedback to improve IT policies and performance.

Technical Support and System Configuration

• Provided technical support to end users for various software applications via remote desktop sessions and assisted with onboarding new employees by providing training materials and resources.
• Conducted and collaborated with different accounting systems to identify the best system that will match the company's business requirements.

Facilities Management

• Successfully managed facility operations, including maintenance and repair of equipment, safety and security protocols, budgeting, and customer service.
• Managed day-to-day activities related to the upkeep of the facility such as common area maintenance services providing superior customer service by responding promptly to inquiries and resolving issues in a timely manner.
• Ensured that all facility assets are properly maintained through regular inspections and preventive maintenance programs.
• Coordinated with vendors to ensure timely delivery of supplies at the lowest cost possible.

Marketing Innovation

• Innovated the old website to a new one with a user friendly platform and updated all the properties' flyers and site plans that the company using for advertisement.
• Researched new technologies to improve and help the marketing department for the property endorsements.

Responsible for the overall administration and support for the Constituent Relationship Management (CRM) system. Works with the entire organization. Trains people to ensure the CRM is understood by new and existing users, and helps the system to grow and evolve.

• Solve360 to Bitrix24 Migration – Handles the whole data migration, performs a data clean-up, and prepares the tools for the creation and modification of the system.
• Bitrix24 to Insightly Migration - The company decided to change the platform, which I've handled the same procedure, but different CRM system.

Evaluating technology solutions, troubleshooting problems, onboard new users, identifying potential issue and working with cross-functional teams. Maintain current in-house projects that all of employees and agents uses.

• Salesforce – Handles the whole CRM platform administration, develop customized report, engaged with the Data warehousing, modified the 1st ever in the Philippines’ Know Your Customer SOS Calls for PayMaya.
• Asset Management System – Develop and hosted it in the cloud, Amazon Web Services.
• PayMaya and Voyager Corporate Website – Had some
  enhancements, developments in the website and hosted it in the HubSpot.
• PayMaya Facebook Chatbot – Integrated it in the Zendesk CRM and Facebook Messenger wherein all triggers and automations are also configured.
• MIMO Daily Performance Report Automation – Created a Report Automation which extracts all raw data, generated report and send it automatically in all recipients daily.
• Unified Collaboration Platform – A project wherein all
  platforms such as Google and Office365 will migrate to one only platform, Office365. Engaged in the migration specifically in the SharePoint Development and Administration.

Addressed technical issues and guided end users through resolution. Supported software integration and implemented maintenance enhancements.

• Business Applications Administration – Handles the administration and configuration of all applications such as JIRA, Tableau, Zendesk, HubSpot, Freshdesk, Degreed, Office Vibe, SAP Success Factors, Adobe Creative and Salesforce.Explained technical information in clear terms to promote better understanding for non-technical users.
• IT Service Management Proof of Concept – Made a comparison matrix of three different brands such as Kaseya, Symantec and LANDesk wherein the company will have subscription in the brand that will comply in our criteria.
• Zoho Books Instance Migration – Customized the Email
  templates such as customer statement, and migrated all Contacts in another instance.

Designs, develops, and implements application systems that are in accordance to the client’s requirements and satisfaction. Evaluates and analyzes business requirements to have several network designs and configurations that will suit the client’s needs and financial capacity.

• Contract Management System – A web-based system made in PHP together with Ajax, JavaScript and Bootstrap that handles all of the contracts between vendors/contractors, etc.
• External Call History Interface – Uses for tracking the calls, which aims to determine who disconnected the call, verify the outbound calls and where the call was transferred.
• Mentor: Knowledge-Based System – A web-based system basically designed for the agents and their team leaders as their intranet.
• Employee Management System – Consists of various features that perform general human resource management tasks such as employee history, perks, and incident reports.
• Tandim: Form Management System – A makeover of the site not mostly in the interface but on the back-end. Re-engineer the back-end of this project and the database to adapt to our client needs.
• Latvenergo: Record Management System – A web-based system that has web forms that records a certain detail of the users.