Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Davyonna Mealey

Richmond,VA

Summary

Accomplished Assistant Manager with a proven track record at Family Dollar, enhancing customer satisfaction and streamlining operations. Skilled in budgeting and finance, and adept at fostering team leadership. Achieved significant sales growth through innovative marketing strategies. Excels in conflict resolution and staff development, ensuring operational excellence and business development.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Proactive and meticulous assistant managers with over 5 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Family Dollar
01.2022 - Current
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Cashier

Wendy's
11.2014 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Manager

7-eleven
02.2020 - 12.2022
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

VIP Host

Sheraton Hotel & Resorts
02.2017 - 12.2018
  • Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
  • Actively participated in ongoing training programs for continuous improvement in service delivery, enhancing guest satisfaction.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.
  • Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
  • Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
  • Conducted pre-event briefings with staff members to ensure smooth operations and adherence to service standards.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

Diploma -

Henrico High School
Henrico, Va
06.2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Conflict resolution
  • Retail operations
  • Employee scheduling
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Succession planning
  • Product branding
  • Marketing
  • Microsoft office expertise
  • Marketing tactics
  • Multitasking
  • Active listening
  • Professional and courteous
  • Business development
  • Budgeting and finance

Languages

Spanish
Professional Working

Timeline

Assistant Manager

Family Dollar
01.2022 - Current

Assistant Manager

7-eleven
02.2020 - 12.2022

VIP Host

Sheraton Hotel & Resorts
02.2017 - 12.2018

Cashier

Wendy's
11.2014 - Current

Diploma -

Henrico High School

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Davyonna Mealey