Dawan Frazier
West Allis,WI
Summary
Experienced professional with 17 years in customer service, team leadership, operations, management, and logistics. Seeking to apply skills in a dynamic work environment, support company goals, and grow within a forward-thinking organization.
Overview
16
16
years of professional experience
Work History
Machine Operator/Quality Assurance Tech
Hellermanntyton
06.2018 - 01.2025
- Package zip ties for delivery
- Operate multiple Package Machines
- Maintain clean environment
- Operate Forklifts
- Audit outbound Shipments
- Document Shipments
- Test Machines
- Start Machines
- Quality Assurance
- Check Quality of parts
- Check Quality of Shipments
- Document Quality of parts
Operations Supervisor
UPS
11.2008 - 01.2025
- Coordinate driver routes
- Coordinate driver pick ups
- Handle customer calls and complaints
- Load and unload delivery trucks
- Maintain a structured environment
- Document daily progress
- Handle international packages
- Supervise team
- Structure daily work plans
- Document packages delivery success rate
- Reroute packages
- Locate missing packages
Forklift Operator
Battery Plus
01.2015 - 01.2018
- Pick batteries for delivery to destinations
- Operate forklifts
- Compete destination paperwork
- Lift batteries weighing 25-100 lbs
Education
Business Management
University of Wisconsin, Whitewater
Whitewater, WI09.2003
High School Diploma -
Oak Creek High School
Oak Creek, WI09.1999
Skills
- Call center experience
- Package Handling
- Shipping
- Forklift operation
- Cherry picker operation
- Warehouse Inventory
- Merchandise cataloging
- Coaching
- Mentoring
- Problem-solving
- Subject matter expertise
- Cost improvement
- Safety protocol
- Team member efficiency
- Customer experience
- Computer skills
- Software skills
- Analytical skills
- Critical thinking
- Communication skills
- Flexibility
- Adaptability
- Time management
- Organizational skills
- Account reviews
- Quality assurance
- Remote work
- Warehouse receiving
- Maintenance
- Safety compliance
- Quality compliance
- Attention to detail
- Data entry
Timeline
Machine Operator/Quality Assurance Tech
Hellermanntyton
06.2018 - 01.2025
Forklift Operator
Battery Plus
01.2015 - 01.2018
Operations Supervisor
UPS
11.2008 - 01.2025
Business Management
University of Wisconsin, Whitewater
High School Diploma -
Oak Creek High School