Rikena Hughes
Dayton,OH
Summary
Professional in dental office management, bringing valuable experience in optimizing practice operations. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Cleveland Dental Institute-Dayton, OH
02.2022 - 09.2024
- Overseeing daily operations, including scheduling patient appointments, managing the staff, and ensuring compliance with laws and regulations.
- Manage and process payroll
- Prepare reports
- Streamlined patient scheduling processes to enhance office efficiency and reduce wait times.
- Managed inventory control, ensuring availability of dental supplies while minimizing waste.
- Developed office policies that improved workflow and maintained high standards of patient care.
- Conducted performance evaluations for staff, fostering professional growth and team cohesion.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Implemented electronic health record systems to improve data management and patient confidentiality.
Patient Care Coordinator
Dayton Kids Dental-Dayton, OH
01.2019 - 02.2022
- Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Collaborated with healthcare professionals to develop personalized care plans based on individual needs and goals
- Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives
- Facilitated communication between patients and healthcare providers to ensure effective delivery of care
- Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed patient records using electronic health record (EHR) systems, ensuring data accuracy and compliance.
Collections Specialist
Synchrony Financial-Kettering, OH
04.2015 - 08.2021
- Managed high-volume collections accounts, ensuring timely resolution of outstanding balances.
- Facilitated communication with clients to negotiate payment plans and resolve disputes effectively.
- Analyzed account details and payment histories to identify trends and potential collection issues.
- Collaborated with cross-functional teams to align on customer service approaches and improve recovery rates.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Patient Care Technician
Good Samaritan Hospital-Dayton, OH
03.2010 - 08.2015
- Assisted nursing staff with patient assessments and care plans to ensure optimal patient outcomes.
- Monitored vital signs, reported changes promptly, and maintained accurate patient records for continuity of care.
- Collaborated with interdisciplinary teams to enhance patient care initiatives and streamline communication processes.
- Trained new team members on operational procedures, improving team efficiency and support during onboarding phases.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Dental Receptionist
Small Smiles Dental Center-Dayton, OH
03.2012 - 08.2015
- Managed patient scheduling, optimizing daily appointment flow and reducing wait times.
- Facilitated effective communication between patients and dental staff to enhance service delivery.
- Maintained accurate patient records using dental management software to ensure compliance with regulations.
- Coordinated insurance verification processes, ensuring timely submission and follow-up on claims.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Skills
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Schedule management
- Patient scheduling
- Patient relations
- Payment plans
- Dental office management
- Employee training
- Patient care
- Electronic dental record (EDR)
- Office administration
Certification
CPR Certification
Timeline
Dental Office Manager
Cleveland Dental Institute-Dayton, OH
02.2022 - 09.2024
Patient Care Coordinator
Dayton Kids Dental-Dayton, OH
01.2019 - 02.2022
Collections Specialist
Synchrony Financial-Kettering, OH
04.2015 - 08.2021
Dental Receptionist
Small Smiles Dental Center-Dayton, OH
03.2012 - 08.2015
Patient Care Technician
Good Samaritan Hospital-Dayton, OH
03.2010 - 08.2015
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