Summary
Overview
Work History
Education
Skills
Training
Affiliations
Accomplishments
Certification
Websites
Timeline
Generic
Dawana Castro

Dawana Castro

New York,NY

Summary

Life work experiences and life lessons has helped me to acquire positive personality traits. As a team player for 5 years in the bank industry, good customer service and accuracy were dominant. Being goal oriented I continued my career and moved on to the New York City Police Department.

My focus, multi-tasking ability, being able to follow instructions, being a role player, dependability, promptness in completing my task and drive to succeed has enabled me to triumph in my career. Working in various areas in the private industry and within the Police Department has allowed me to interact with many different groups of people. Being an advocate for the Department that I represent on and off duty is an inspiration.

These same attributes are just as valuable as a Business Owner. A leader, mentor, and illustration of the standards required to accomplish success. I endeavor to be the trailblazer that allows my experiences to assist a diverse group of people and be visible through my diligence, hard work and persistence to achieve.

Overview

33
33
years of professional experience
1
1
Certification

Work History

SERGEANT SPECIAL ASSIGNMENT

New York City Police Department
New York, NY
03.1996 - Current

Evaluated effectiveness of training programs by collecting feedback from participants and making necessary modifications when needed.

  • Collaborated with subject matter experts to develop new training initiatives tailored to specific needs of organization.
  • Organized and maintained records of attendance, grades, evaluations and other pertinent data related to training sessions.
  • Monitored progress of trainees during classes, adjusting instruction accordingly to maximize learning outcomes.
  • Instructed students using a variety of methods such as lectures, demonstrations, role playing exercises and hands-on activities.
  • Explained goals and expectations required of trainees.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Provided guidance to trainees on best practices related to their job roles.

Customer Service Representative

Marine Midland Bank
11.1991 - 03.1996
  • Successfully handled all client interactions with professionalism and efficiency.
  • Supported the completion of daily transactions

Education

NYS CERTIFICATION - INSTRUCTOR

Methods of Instruction Course State Certification
New York, NY
07.2021

CERTIFICATE OF TRAINING US DEPARTMENT OF HOMELAND SECURITY - BIOLOGICAL INCIDENTS AWARENESS

LOUISIANA STATE UNIVERSITY
New York, NY
01-2019

Bachelor - Criminal Justice

SUNY Empire State College
Saratoga Springs, NY
07.2011

12 Credits - NYPD LEADERSHIP PROGRAM

John Jay College of Criminal Justice
New York, NY
01-2009

Associates Degree - Business Management

Ashworth College
Norcross, GA
01.2008

FEMA Courses - Emergency Management

Fredericks Community College
Frederick, MD
10.2004

Academic Diploma -

Boys & Girls High School
06.1988

Skills

  • Leadership
  • Social Work
  • Business Management
  • Communication Skills
  • Problem Solving
  • Training and Development
  • Law Enforcement
  • Community Policing
  • Domestic Violence Awareness and Prevention
  • Crisis Intervention
  • Diversity and Inclusion
  • Ethics and Professionalism
  • Creativity
  • Collaboration
  • Instructor & Instructor Evaluator

Training

  • Marine Midland Bank CSR Training, 12/91
  • NYPD - Automated Roll Call Training, 05/96
  • NYPD - Finest Training, 05/96
  • NYPD - Courtesy, Professionalism, Respect Course, 03/99
  • NYPD - Payroll Management System Training, 03/99
  • NYPD - Introduction to Supervisor Course, 07/00
  • Human Resources Administration Agency for Child Development, 11/03
  • NYPD - Police Academy Drivers Education & Training, 03/05
  • NYPD - Firearms/Tactics Training, 04/05
  • NYPD - CPR Plus Medical Emergency Training, 05/05
  • NYPD - Cobra/Homeland Security (yearly recertification), 07/05
  • NYPD - ICS-100/ICS-200/IS-700, 08/06
  • NYPD - Track Safety Training, 09/06
  • NYPD - Plains Clothes Training (3-day course), 12/07
  • NYPD - Microsoft Excel XP Computer Course, 04/08
  • NYPD - Microsoft Access Computer Course, 05/08
  • NYPD - Internal Affairs Investigations Course (5/12-5/23), 05/08
  • NYPD - Internal Investigations Computer Course (5/27), 05/08
  • NYPD - Cobra/Homeland Security (yearly recertification), 07/08
  • NYPD - Domestic/Child Abuse Training Course (7/22-23), 07/08
  • NYPD – Domestic Violence Internal Investigation Course, 2008
  • NYPD – Internal Affairs Bureau Overview Course (1/29), 01/09
  • NYPD - Sex Crimes & Child Abuse Investigation Course (5/18-22), 05/09
  • NYPD – Dignitary Training (12/17 – 12/18), 12/09
  • (Specialized Protective Security Course)
  • NYPD – Phase I – Sgt Workshop (2/3-2/4), 02/10
  • NYPD – BMOC – Leadership Training Course (10/11-11/12), 10/10
  • CED (Taser) Training (10/12), 10/10
  • Disorder Control Training (10/13), 10/10
  • EDP Training (10/14), 10/10
  • Counter Terrorism Training (10/15), 10/10
  • Computer Training (10/20-10/21), 10/10
  • Leadership Workshop (10/22), 10/10
  • NYPD – DOMESTIC VIOLENCE CERTIFICATION, 03/11
  • NYPD – DV MANAGEMENT SYSTEMS TRAINING, 08/12
  • NYPD – RUGBY DEVICE TRAINING, 09/13
  • NYPD – Alert Training (2Dy-Advanced Shooter Training) (2/7 & 11), 02/13
  • NYPD – I/Net Dispatcher Training (Sprint System), 03/13
  • NYPD – BLUE COURAGE – DAY 1, 02/15
  • NYPD – BLUE COURAGE – DAY 2, 03/27
  • NYPD – BLUE COURAGE – DAY 3, 04/15
  • LOUISIANA STATE UNIVERSITY, (US DEPARTMENT OF HOMELAND SECURITY CERITIFICATE OF TRAINING - BIOLOGICAL INCIDENTS AWARENESS) 01/19
  • NYPD - TRAUMAS OF LAW ENFORCEMENT TRAINING, 12/21
  • NYPD - HUMAN TRAFFICKING RECOGNITION & INVESTIGATIONS TRAINING 08/23
  • NYPD - INSTRUCTOR EVALUATOR COURSE 05/24

Affiliations

  • Soloist
  • Event Planner/Designer
  • Travel Agent
  • Health & Life Coach
  • Instructor

Accomplishments

  • Promotions withing NYC Police Department (Police Administrative Aide, Senior Police Administrative Aide, Police Officer, Detective, Sergeant, Sergeant Special Assignment)

Certification

  • NY State Certified Instructor
  • Certified Health & Life Coach
  • Certified Travel Agent

Timeline

SERGEANT SPECIAL ASSIGNMENT

New York City Police Department
03.1996 - Current

Customer Service Representative

Marine Midland Bank
11.1991 - 03.1996

NYS CERTIFICATION - INSTRUCTOR

Methods of Instruction Course State Certification

CERTIFICATE OF TRAINING US DEPARTMENT OF HOMELAND SECURITY - BIOLOGICAL INCIDENTS AWARENESS

LOUISIANA STATE UNIVERSITY

Bachelor - Criminal Justice

SUNY Empire State College

12 Credits - NYPD LEADERSHIP PROGRAM

John Jay College of Criminal Justice

Associates Degree - Business Management

Ashworth College

FEMA Courses - Emergency Management

Fredericks Community College

Academic Diploma -

Boys & Girls High School
Dawana Castro