Hi, I’m
DAWANA FILLMORE
Fort Worth,TX
Overview
12
years of professional experience
Work History
Sedgwick
Title Specialist
07.2024 - Current
Job overview
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Oversaw quality assurance efforts, conducting regular audits of completed work to maintain high standards of accuracy and professionalism across the team.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
Facility Solutions Group
Rebate Specialist
05.2019 - 06.2023
Job overview
- Analyzed if electric company has rebate opportunities for commercial lighting.
- Applied for rebate/incentives on behalf of the customer.
Bank of America
Fraud Analyst
01.2018 - 05.2019
Job overview
- Researched and analyzed account activity to assess levels of risk and fraud types.
- Conducted inbound and outbound calls to assess appropriate transaction characteristics.
- Assessed levels of risk and made decisions which directly impacted the customer experience.
GM Financial
CSR I
10.2016 - 01.2018
Job overview
- Provided direct assistance by addressing customer concerns, demonstrating empathy and integrity resolving problems on the spot.
- Assisted customers with website navigation to promote customer self-service.
- Documented the system of record with call disposition and complaint tracking applications.
Nailco General Agency
Underwriting Assistant/CSR
12.2014 - 04.2016
Job overview
- Drafted and issued letters to insureds, should a liability issues be found from reviewing the inspection reports.
- Decreased value of policy when risk is substandard and specify applicable endorsements or apply rating to ensure safe, profitable distribution of risks, using reference materials.
- Provided quotes to agents to indicate the level of insurability of each unit.
MHMR of Tarrant County
Support Specialist
04.2013 - 11.2014
Job overview
- Computed, recorded, and proofread data and other information, such as records or reports.
- Completed work schedules, managed calendars, and arranged appointments.
- Answered telephones, directed calls, and took messages.
Education
O. D. Wyatt High SchoolFort Worth, TX
High School Diploma
Education AmericaFort Worth, TX
Business Operations Cert.
Colorado Technical UniversityColorado Springs, CO
Work Type
Part TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionTimeline
Title Specialist
Sedgwick
07.2024 - Current
Rebate Specialist
Facility Solutions Group
05.2019 - 06.2023
Fraud Analyst
Bank of America
01.2018 - 05.2019
CSR I
GM Financial
10.2016 - 01.2018
Underwriting Assistant/CSR
Nailco General Agency
12.2014 - 04.2016
Support Specialist
MHMR of Tarrant County
04.2013 - 11.2014
O. D. Wyatt High School
High School Diploma
Education America
Business Operations Cert.
Colorado Technical University
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