Dawana Fugate

Manage and perform data verification processes, including:

Federal Title IV Verification, Sibling enrollment verification, and Citizenship verification.

Complete conflicting information resolutions, as well as other Title IV eligibility requirements.

Manage the outside award process, including depositing outside scholarship checks and completing outside award forms.

General operations and compliance support, including assisting with missing information, Uniform Guidance Audit Support, and over-award resolution.

Manage and perform the return of Title IV funds (R2T4) process.

Provide support to the Service Center by assisting with cash handling, deposit processing, and providing backup staffing for the Service Center desk and phone queue.

Utilized various software and tools to streamline processes and optimize performance. These include Workday, PowerFaids, SIS, and CashPro.

Answering questions from students, families, and internal partners via phone and email.

Coordinate incoming mail for the office, including outside awards, and student eligibility forms.

Coordinated efforts between departments within the university to ensure timely disbursement of funds.

Provided expertise to assist students in understanding the complexities of financial aid programs, policies, and procedures.

Coordinated satisfactory academic progress procedures to determine continuing eligibility for financial aid by applying standards set forth by the Department of Education and the college for students at a two-year college.

Processed applications for student loans, grants, scholarships, and other forms of financial assistance.

Responded promptly to emails from students regarding their academic progress.

Performed outreach activities such as visiting classes, attending college fairs, workshops, or presentations.

Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.

Provided one-on-one counseling to students regarding financial aid program options and requirements.

Assisted eligible veteran students in preparing forms, documents and applications for educational benefits.

Worked with cross-functional teams to achieve goals of the financial aid office and the college.

• Initiate and track contracts/affiliation agreements that are sent to clinical sites for required clinical rotations of MSN nursing students in the Online Nursing Program.
• Provide support for Online Nursing program by creating and sending student communications including admission letters, denial letters, letters of good standing, and academic status letters.
• Collaborated with cross-functional teams to develop innovative solutions for complex challenges.