Dawana E. Thomas
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in the Client Services Coordinator, Shelter position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Farmers Insurance Company
05.2022 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement.
Commercial lines Agent
Progressive insurance
04.2019 - 10.2021
- Supporting customer needs, made coverage decisions that determine the extent of Progressive’s coverage liability
- Gathered details
- On heavy equipment vehicles such as semi-trucks, cement mixers, and construction vehicles assist companies supporting rideshare services, and customers using those services - Made decisions - Solving problems - Planning, prioritizing, and organizing Effectively communicating verbally and in writing.
Accounts Receivable Specialist
Sonic healthcare
04.2018 - 04.2019
- Responsible for the posting of payments from insurance companies, patients, or any third-party payers, to customer accounts
- Little direct patient contact but must be able to communicate through writing or telephone when questions arise
- Must adhere to departmental policies and procedures, including departmental programs, quality control, quality assurance, and safety
- Utilize skills and abilities to post payments efficiently and correctly, correctly identify the patient and account number to ensure accuracy
- Correctly identify the type of payment and follow departmental procedure for account application
- Be able to effectively discuss accounts with inquiring parties
- Based on information with payment, correctly apply payments, process refunds, or resubmit accounts as needed
- Decipher insurance company codes to follow-up on payment or denial
- Effectively correspond with remote locations to verify payments received and sent, along with patient names, account numbers and types of payment
- Demonstrates ability to handle incoming paperwork efficiently, filing according to departmental process when completed
- Utilizes down time to achieve maximum work
- Keeps appropriate supplies on hand and uses them effectively
- Communicates with insurance companies and patients concerning payments or with fellow employees to process account questions
- Maintains a working knowledge of departmental standards, insurance protocols, and national laboratory reimbursement charges
- Focus on all times is on correct and timely posting of payments
- Maintains a positive work environment within work area and department as a whole
- Performs additional tasks as required, meeting time guidelines
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Health Plan Operation Specialist
HPOS, Fresenius Medical Care
02.2017 - 08.2017
- Treatment Surveillance Program-Monitor real-time member treatments to identify, investigate and determine intervention opportunities
- Maintained oversight of members until they returned to routine care
- Identified members discharged from the hospital to ensure timely follow up and continued support
- Comply with all departmental required data collection and auditing activities, participate in quality improvement activities, and participates in project-based work
- Document all interaction in FHP’s systems
- Accountable for outstanding customer service to all external and internal customers
- Develop and maintain effective relationships through effective and timely communication
- Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
- Follow defined processes for triage, handoff, and resolution of inquiries, escalates issues to supervisor for resolution, as deemed necessary
- Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state, and federal laws, and regulations
- Assist with various projects as assigned by direct supervisor
- As other duties are assigned.
Admin Assistance/Call Center Scheduler
Austin Travis County Integral Care
01.2015 - 02.2017
- Handled inbound calls for several city departments from citizens who are requesting assistance with City of Austin services, Maintained a professional "Customer First" attitude when providing service to both internal and external customers of the city; accurately ascertain, responded to and documented the requests for services and information while providing excellent customer service; Exercised individual judgment and the ability to interpret, organize, communicate and act upon information.; Responded to irate, difficult and challenging customers and situations with poise and professionalism; Determined call severity in what could be sensitive and/or life threatening situations while maintaining discretion; Maintained knowledge of city departments and services.
Education
Work History
Explanation, J.M. Hanks High School
El Paso, TXAssociate of Science - Biblical Studies
Christian Bible College
Atlanta, GA04.2023
Skills
- Client Service
- Customer Service and Assistance
- Customer Follow-Up
- Partnership Cultivation
- Accurate Reporting
- Verbal and Written Communication
- Clerical Support
- Data Evaluation
- Client Relations Strength
- Team Collaboration
- Attention to Detail
- Phone Inquiries
- Adaptability and Dependability
- Telephone Etiquette
- Operations Support
- Setting Up Booths
- Teacher Assistance
- Youth Guidance
- Youth Ministry
- Filing
- Documentation
- Editing
Certification
- Sexual Assault Advocate Training - October 2021
Timeline
Licensed Insurance Agent
Farmers Insurance Company
05.2022 - Current
Commercial lines Agent
Progressive insurance
04.2019 - 10.2021
Accounts Receivable Specialist
Sonic healthcare
04.2018 - 04.2019
Health Plan Operation Specialist
HPOS, Fresenius Medical Care
02.2017 - 08.2017
Admin Assistance/Call Center Scheduler
Austin Travis County Integral Care
01.2015 - 02.2017
Work History
Explanation, J.M. Hanks High School
Associate of Science - Biblical Studies
Christian Bible College