DAWANDA BILLINGS
Jacksonville,FL
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Will be a great platform to showcase skills as a team member in a company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Contracted
Randstad
Jacksonville , Florda
02.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Advance Communcation Group
Customer Service / Sale Agent
Boynton Beach, FL
03.2021 - 02.2022
- Responded to customer requests for products, services and company information.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Solved customer challenges by offering relevant products and services.
- Increased sales by 10% offering advice on purchases and promoting additional products.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted customers by answering questions and responding to inquiries.
- Processed debit and credit card and electronic check payments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Collections Agents
Contract Callers Inc.
Jacksonville, Florida
12.2020 - 03.2021
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Achieved performance goals on consistent basis.
- Used probing techniques to determine debtors' reasons for delinquency.
- Managed over 50 customer calls per day.
Customer Service Agent
Fanatics
Jacksonville, FL
09.2017 - 10.2020
- Maintained up-to-date records at all times.
- Provided accurate and appropriate information in response to customer inquiries.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Properly directed inbound calls in phone queues to improve call flow.
- Answered average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on product and service details and information.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Customer Service Rep
Lee & Cates Glass
Orange Park, FL
10.2016 - 10.2017
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Placed special merchandise orders for customers.
- Verified that all customers received receipts for their purchases.
- Politely assisted customers in person and via telephone.
- Answered customer questions about product availability and shipment times.
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
- Greeted customers in timely fashion, while quickly determining their needs.
- Welcomed customers into store and helped them locate items.
- Implemented technicians' notes into computer system during and after each service call.
Customer Service Representative
Flat Glass Distributors Inc
Jacksonville, FL
03.2015 - 10.2016
- Directed calls to appropriate individuals and departments.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Handled daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Scheduled and dispatched drivers to delivery locations.
- Processed customer adjustments to maintain financial accounts
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL06.2008
Skills
- Active listening skills
- Skills Strong
- Problem solver
- Strong organizational skills
- Detail Oriented
- Adaptive team player
Timeline
Customer Service Representative/Contracted
Randstad
02.2022 - 11.2022
Advance Communcation Group
Customer Service / Sale Agent
03.2021 - 02.2022
Collections Agents
Contract Callers Inc.
12.2020 - 03.2021
Customer Service Agent
Fanatics
09.2017 - 10.2020
Customer Service Rep
Lee & Cates Glass
10.2016 - 10.2017
Customer Service Representative
Flat Glass Distributors Inc
03.2015 - 10.2016
Associate of Arts -
Palm Beach State College
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