Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawanda Cook

Katy

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

High volume effective leadership skills to develop and meet sales expectations. Real estate store developer. Successful in converting stores.

Overview

9
9
years of professional experience

Work History

General Manager

Bath&co
Katy
06.2021 - Current
  • Managed daily operations and ensured efficient workflow across all departments.
  • Developed and implemented staff schedules to optimize resource allocation.
  • Oversaw inventory management and maintained accurate stock levels.
  • Real Estate Store Opening High volume Manager Top 10 in Region

District Training Manager

  • Ensured compliance with company policies and industry regulations.
  • Resolved customer inquiries and improved overall service quality.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Store Manager

Express Clothing
Humble
02.2016 - 06.2021
  • Managed daily store operations and ensured adherence to company policies.
  • Trained and developed team members on customer service standards and sales techniques.
  • Oversaw inventory management, including stock replenishment and visual merchandising.
  • Conducted regular staff meetings to communicate goals and motivate team performance.
  • Analyzed sales reports to identify trends and optimize product assortment decisions.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Education

Some College (No Degree) - Psychology

Ashford University
San Diego, CA

Skills

  • Team leadership
  • Inventory management
  • Budget control
  • Strategic planning
  • Sales analysis
  • Staff training
  • Effective communication
  • Time management
  • Decision making
  • Sales
  • Market analysis
  • Operations oversight
  • Employee scheduling
  • Marketing
  • Business administration
  • Verbal and written communication
  • Policy/program development
  • Risk management
  • Quality management
  • Customer retention
  • Leadership
  • Product analysis
  • Effective leader
  • Communication skills
  • Inventory control
  • Top talent recruiting, hiring, and retention

Timeline

General Manager

Bath&co
06.2021 - Current

Store Manager

Express Clothing
02.2016 - 06.2021

Some College (No Degree) - Psychology

Ashford University