Summary
Overview
Work History
Education
Skills
Timeline
Generic

DaWanda Jones

Detroit,MI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Universal TLC Agent

Comcast
08.2001 - 12.2022
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Tracked customer service cases and updated service software with customer information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained up-to-date knowledge of product and service changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Thomas C. Cooley High School
Detroit, MI
06.1989

Skills

  • Performance Schedule Management
  • Customer Needs Determination
  • Follow-Up Calling
  • Virtual Agents
  • Constructive Feedback
  • Cold Calling
  • Polite Communication Skills
  • Collaborative Environments
  • Problem-Solving Skills
  • Ensuring Customer Satisfaction
  • Service Support
  • Call Management
  • Agent Support
  • Clear Communication
  • Technical Support
  • Customer Service

Timeline

Universal TLC Agent

Comcast
08.2001 - 12.2022

High School Diploma -

Thomas C. Cooley High School
DaWanda Jones