Dominique Johnson
Suitland,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Shift Manager
Royal Farms
08.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised 15 employees and oversaw quality compliance with company standards for food and services.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Medical Receptionist
Community Of Hope
11.2019 - 08.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported over 50 office staff and operational requirements with administrative tasks.
- Invoiced patients accurately in line with charging guidelines.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Solutions Specialist
Captial One Bank
01.2017 - 11.2019
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Followed up on 100% of customer interactions to maintain customer communication and successfully close resolved issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Escalated customer issues to management for appropriate action to be taken.
Administrative Assistant
VisionQuest
10.2011 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with over 7 vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Associate of Arts - Business Administration
Prince George's Community College
Upper Marlboro, MD12.2024
High School Diploma -
Suitland High School
District Heights, MD06.2007
Skills
- Supply Ordering
- Inventory Control
- Equipment Troubleshooting
- Staff Development
- Task prioritization
- Interpersonal Skills
- Handling Customer Complaints
- Decision-Making
- Organizational skills
- Effective communication
- Problem Solving
- Relationship Building
Timeline
Shift Manager
Royal Farms
08.2023 - Current
Medical Receptionist
Community Of Hope
11.2019 - 08.2023
Customer Solutions Specialist
Captial One Bank
01.2017 - 11.2019
Administrative Assistant
VisionQuest
10.2011 - 01.2017
Associate of Arts - Business Administration
Prince George's Community College
High School Diploma -
Suitland High School