Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dawanna Hamilton

Killeen,United States

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Integrity Nail Bar
06.2020 - Current
  • Managed daily operations for nail salon, coordinated daily scheduling for staff, client appointments, and identified opportunities to enhance the customer experience
  • Trained and supervised new staff members in POS systems, inventory control, maintained accurate documentation for new hire
  • Verified pay information
  • Managed store costs and budget reports to maximize sales and increase profitability

QUALITY ASSURANCE COORDINATOR

SCOTT & WHITE Hospital
04.2021 - 06.2022
  • Collaborated and reported to the medical director
  • Assisted with analyzing changes to improve patient care, and assisted with data collection
  • Worked with the quality improvement committee to revise processes within the organization
  • Utilized a wide range of technology tools and integrated sustainable for care, quality, performance and value
  • Conducted high level investigations and focused audits upon request
  • Researched and prepared information and materials regarding regulations and codes (Texas Administrative Code, General Provisions, Medicaid)

ADMINISTRATIVE ASSISTANCE

NATIONAL AUTO SALES
11.2014 - 08.2018
  • Provided excellent customer service to clients and maintain confidentiality of customer nonpublic information
  • Managed financial transactions, reviewed sales contracts accurately and efficiently
  • Processed sales transactions which included cash, checks and credit card payments
  • Assisted with follow up task and project coordination

CORRECTIONAL OFFICER

BARTLETT STATE JAIL
04.2011 - 04.2014
  • Responsible for the care and custody of inmates
  • Performed security functions, responded to emergencies, and provided aid if necessary
  • In compliance with Management & Training Corporation (MTC) and Texas Department of Criminal Justice directives (TDCJ) maintained the order and discipline of inmates

Education

Medical Assistant -

Vista College
Killeen, Texas
09.2015

Certified Nursing Assistant -

Vista College
Killeen, Texas
10.2014

Skills

  • Strong organizational skill sets
  • Outcome-oriented/results driven
  • Supreme planning and Coordination Skills
  • Customer Service Delivery
  • Rapport Building
  • Data Entry and Administration
  • Operational assistance
  • Money Handling
  • Product and service knowledge
  • Team motivation

References

Both professional and personal Available upon request

Timeline

QUALITY ASSURANCE COORDINATOR

SCOTT & WHITE Hospital
04.2021 - 06.2022

Assistant Manager

Integrity Nail Bar
06.2020 - Current

ADMINISTRATIVE ASSISTANCE

NATIONAL AUTO SALES
11.2014 - 08.2018

CORRECTIONAL OFFICER

BARTLETT STATE JAIL
04.2011 - 04.2014

Certified Nursing Assistant -

Vista College

Medical Assistant -

Vista College
Dawanna Hamilton