Dawanna Jones
Bridgeport,CT
Summary
My expertise in case management and commitment to multicultural competence have driven successful outcomes in diverse client populations, showcasing my ability to lead with empathy and strategic insight. Effective at using sneaker systems, trailers, and other methods to recover assets quickly and safely. Knowledgeable about basic repair and maintenance, as well as database searches, condition reporting, and documentation requirements. Passionate counselor dedicated to improving the lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals. Caring, empathetic wit years of experience in outpatient and assisted living settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Recover Support Specialist
LifeBridge Community
10.2022 - Current
- Facilitated client transitions to community living with comprehensive discharge planning and post-discharge follow-up.
- Acted as a liaison between clients and external agencies, including housing providers, legal services, and medical professionals to ensure seamless access to required supports.
- Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant stakeholders.
- Reduced patient readmission rates by conducting thorough assessments, identifying potential risks, and addressing individual needs.
- Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
- Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
- Maintained up-to-date knowledge of local community resources available to clients in order to provide accurate information and appropriate referrals when needed.
- Monitored client progress towards established goals while adjusting interventions as needed based on feedback received from interdisciplinary team members involved in care coordination efforts.
- Strengthened relationships with community partners through regular outreach and collaboration on mutual client goals.
- Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
- Evaluated program effectiveness by analyzing outcome data and implementing continuous quality improvement initiatives based on identified areas of need.
- Provided crisis intervention services when necessary, ensuring client safety and connecting them with appropriate resources for further support.
- Enhanced team collaboration in the treatment process through effective communication and active participation in interdisciplinary meetings.
- Improved patient recovery rates by implementing personalized care plans and providing consistent support.
- Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
- Fostered positive group dynamics within peer-led support sessions, creating an inclusive atmosphere that encouraged active participation from all members.
- Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Documented case management activity for accurate, reliable records.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Signposted additional support services, including housing, employment and childcare assistance.
- Tracked client participation in treatment services to identify attendance issues.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Planned appropriate treatment and discharge schedules to maximize success.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Educated families about the recovery process and available resources, fostering stronger support networks for clients during rehabilitation efforts.
- Increased client satisfaction by tailoring support services to meet unique cultural, linguistic, or other specific requirements.
- Promoted a safe environment for clients by adhering to strict confidentiality policies and respecting individual privacy concerns at all times.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient settings.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Displayed sensitivity to the cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Case Manager
Continuum of Care
03.2021 - 10.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Evaluated treatment plans against individual goals and healthcare standards.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Conducted outreach activities to engage local stakeholders in programs.
- Implemented strategies to increase public awareness of social and community service programs.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Human Services Program Specialist
Goodwill Industries Of Northern And Western Connecticut
08.2018 - 11.2019
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of [Type] program and associated activities.
- Created and updated records and files to maintain document compliance.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Provided crisis intervention services as needed, demonstrating quick decision-making and problem-solving abilities under pressure.
- Acted as a mandatory reporter of abuse.
- Monitored progress toward service plan goals.
- Facilitated outreach activities to build community awareness.
Education
High School Diploma -
Liberty Highschool
Brattleboro, VT03.2003
Skills
- Behavioral Health Interventions
- Mental health awareness
- Substance Abuse Knowledge
- Professional boundaries
- Family Support
- Multicultural Competence
- Self-Care Promotion
- Recovery planning
- Goal Setting Assistance
- Peer Support Expertise
- Client Relationship Building
- Documentation abilities
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Relationship Building
- Team building
- Community Resources
- Task Prioritization
- Behavior Management
- Self Motivation
- Providing community referrals
- Interpersonal Skills
Timeline
Recover Support Specialist
LifeBridge Community
10.2022 - Current
Case Manager
Continuum of Care
03.2021 - 10.2022
Human Services Program Specialist
Goodwill Industries Of Northern And Western Connecticut
08.2018 - 11.2019
High School Diploma -
Liberty Highschool