DAWA TOLMO D0NG
Queens
Summary
Dynamic hospitality professional with a strong background in customer service and housekeeping at HGU New York Hotel. Proven ability to enhance guest experiences through effective teamwork and quality assurance. Skilled in health and safety compliance and inventory control, ensuring a pristine environment and exceptional service delivery.
Bringing positive, organized, and reliable approach to maintaining clean and orderly environments. Knowledge of effective cleaning techniques and usage of cleaning equipment ensures high standard of hygiene and tidiness. Dedicated to creating welcoming atmosphere and enhancing overall living experience for residents and guests.
Overview
4
4
years of professional experience
Work History
Housekeeper
HGU NEW YORK HOTEL
05.2025 - Current
- Managed daily cleaning operations to ensure high standards of cleanliness and organization.
- Utilized cleaning equipment and supplies efficiently, maintaining inventory levels for optimal performance.
- Conducted regular inspections to uphold quality standards and address any maintenance issues promptly.
- Collaborated with other departments to coordinate service delivery and improve guest experiences.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and staff.
Host and Server
Merit Kabab Restaurant and Sweets
03.2022 - 04.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and communicated wait times to guests efficiently.
- Assisted in menu explanations and answered guest inquiries about specials.
- Collaborated with servers to streamline seating arrangements during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported team members in delivering exceptional dining experiences for guests.
Education
High School Diploma -
SHREE BHIMSEN SECONDERY SCHOOL
CHAUTARA, KATHMANDU NEPAL05-2013
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Hospitality background
- Quality assurance
- Inventory control
Languages
English
Limited Working
Hindi
Limited Working
Nepali
Native or Bilingual
Timeline
Housekeeper
HGU NEW YORK HOTEL
05.2025 - Current
Host and Server
Merit Kabab Restaurant and Sweets
03.2022 - 04.2025
High School Diploma -
SHREE BHIMSEN SECONDERY SCHOOL
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