Dawayne Eason

· Leadership, coordinating relationships with data source teams related to data integration / architecture work for Medallia

· Leveraged SQL queries to extract, transform, and load data into AWS databases

· Optimized existing database structures for better performance on analytics tasks

· Generated reports obtaining data to develop analytics on key performance and operational metrics

· Assigned as a Data Custodian to serve as a technical resource responsible for implementing and supporting data management and governance

· Leadership, serving as point of contact on Technical Recovery and Business Continuity Plans for the team. This requires ensuring the documents are updated and coordinate the appropriate technical recovery/business continuity activities are performed at the mandatory deadline

· Create and refine items such as use cases, user stories, business and technical requirements, and process flows to communicate features to both the development team and stakeholders

· Perform user acceptance testing on new features to validate stories created for the product team

· Facilitate agile activities such as stand-up, retro, grooming, and team planning

· Gather internal and external customer needs, opportunities and gaps and translate into solutions/product featurescreatingremarkable customer experiences