Dawda Keita
Bronx,NY
Summary
Looking to obtain long-time employment in the health care and or business administration industry.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barrister,Host
Daily Provisions
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier, Host, Server
The Golden Corral
03.2021 - 03.2024
- Manage transactions with customers using the point-of-sales system
- Escort customers to assigned dining or bar areas
- Cater to guests who require extra attention
- Resolve customer complaints and concerns
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Customer Service, Outdoor Sales Agent
Verizon
11.2020 - 09.2021
- Customer service assists clients update their phone bills
- Door to door outdoor sales sign up customers for promotion deals
- Convince optimum and T Mobile users to sign up to Verizon for better deals
Education
High Diploma -
Nasir Ahmadiyya Muslim High School
Gambia, West Africa10.2018
Skills
- Great communicator
- Self motivator
- Leadership skills
- Detail oriented
Awards
- Certificate of achievement award, 2021
- Certificate of leadership & public speaking, 2021
- Certificate of merit for Bronx Press club, 2021-2022
- Certificate of achievement award for leadership & management of organized youth programs, 2022
Languages
English
Professional Working
Timeline
Barrister,Host
Daily Provisions
07.2024 - Current
Cashier, Host, Server
The Golden Corral
03.2021 - 03.2024
Customer Service, Outdoor Sales Agent
Verizon
11.2020 - 09.2021
High Diploma -
Nasir Ahmadiyya Muslim High School
Similar Profiles
KHALID DIALLOKHALID DIALLO
Prep Cook at Daily ProvisionsPrep Cook at Daily Provisions
Clarence ConnorClarence Connor
Cook Shift Leader at Daily ProvisionsCook Shift Leader at Daily Provisions
Ethan L. WintgensEthan L. Wintgens
Barista / Barback at Daily Provisions - Union Square Hospitality GroupBarista / Barback at Daily Provisions - Union Square Hospitality Group