Summary
Overview
Work History
Education
Skills
Languages
Education
Awards
Timeline
Intern
Dawda Keita

Dawda Keita

Manhattan,NY

Summary

Looking to obtain long-time employment in the business administration industry.

Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.

Overview

4
4
years of professional experience

Work History

Security Guard

Sims Security
09.2024 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.

Barista,Host

Daily Provisions
07.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Cashier, Host, Server

The Golden Corral
03.2021 - 03.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Customer Service Representative

Embrace Management Verizon
05.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

High Diploma -

Nasir Ahmadiyya Muslim High School
Gambia, West Africa
10.2018

Skills

  • Great communicator
  • Self motivator
  • Leadership skills
  • Detail oriented

Languages

English
Professional Working
English
Full Professional

Education

I went to High school in Africa, and studied business and economics. Graduated top of class

Awards

  • Certificate of achievement award, 2021
  • Certificate of leadership & public speaking, 2021
  • Certificate of merit for Bronx Press club, 2021-2022
  • Certificate of achievement award for leadership & management of organized youth programs, 2022

Timeline

Security Guard

Sims Security
09.2024 - Current

Barista,Host

Daily Provisions
07.2024 - Current

Customer Service Representative

Embrace Management Verizon
05.2022 - 02.2023

Cashier, Host, Server

The Golden Corral
03.2021 - 03.2024

High Diploma -

Nasir Ahmadiyya Muslim High School

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Dawda Keita