Dawit Legesse
Lorton,VA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
Work History
Supervisor, Digital Record, Mapping and Survey
Washington Gas Energy Systems
04.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted routine inspections to check quality and compliance with established specifications.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
IT Help Desk Support
Department of Education EDCAPS contract for Martin Federal Consulting, LLC
12.2015 - 06.2016
- Maintain Education’s Central Automated Processing System (EDCAPS)
- Help Desk and provides assistance to internal and external customers in tracking and resolving end-user application issues or inquiries
- Observe and examine staff performance according to established standards
- Monitor and report the performance of the Department of Education Information Technology Service Provider through monthly Service Level Agreement compliance checks
- Identify problems and perform qualitative and quantitative methods to detail findings
- Review trouble ticket quality to determine if the resolution correctly resolved the issue
- Supports EDCAPS customer inquiries regarding financial, procurement, grants, and travel systems
- Analyze, resolve, and close customer inquiries or complex complaints
- Responds to complex oral and written inquiries and communications received from customers and other agencies
- Analyzes the information obtained to track trends and provide these results and recommendations to the supervisor
- Creates accurate and timely Tier I incident records and follows up on customer calls using help desk call tracking system
- Routinely interacts orally and in writing with peers, senior level officials and customers
- Conducts in-depth analytical studies and/or projects and analyzes data.
Retention Code Analyst, Team Lead
Exxon Mobil
05.2011 - 06.2015
- Spearheaded a project to reduce the storage of confidential materials into electronic files resulting 1.1 million dollar annual reduction of cost to the company Assisting with determine eligibility for access to classified or sensitive information
- Exercised leadership responsibilities by: supervising a staff of 25 employees; prioritizing assignments, delegated tasks to staff members
- Resolved client issues by corresponding with technical teams and upper management; and recommended improvements and creatively sought out solutions until client satisfaction was met
- Integrated and improved business processes to assist clients in defining business needs and objectives while protecting clients’ classified information and determining staff’s eligibility for access to classified information
- Developed and implemented systems through the use of SharePoint and Cannon databases to enhance the infrastructure of document repository for optimized retrieval of documents
- Responsible for the training of new employees in ensuring best business practices including: investigating any potential security violations, transmission of data, destruction of classified information, and assisting in determining remedial action to be taken
- Reviewed and pre-audited documentation of engineers to ensure accuracy in accordance to company policy
- Coordinated and processed packages from postal services while maintaining the integrity of confidential documents.
Consultant
Professional and Scientific Associates
10.2011 - 06.2011
- Standardized recruiting processes for organization
- Handled 42 million dollar contract with Army Strong Bond, processed invoices, and maintained general ledger to ensure best business accounting processes
- Managed and timecard logs for 55+ associates and assisted in Payroll processes
- Facilitated events and processed all financial documentation
- Supervised and coordinated the transfer of confidential information.
Education
Bachelor of Science - Media Studies
Radford University
Radford, VA01.2010
Skills
- Computer: PC and Mac Operating Systems; Microsoft Office, Outlook and Google Operating System
- Federal government systems: OPAS, Remedy, SalesForce (RemedyForce/SalesForce); Travel Management (E2); Contracts and Purchasing Software (Comprizon and Oracle); Grants Management software (G5); Cisco IP Telephony
- Microsoft Office software applications (Word, Outlook, PowerPoint, Excel, Access, One Note)
- Lotus Notes as a means of increasing productivity and effectiveness, easily communicating with co-workers and localizing organization-wide information and resources
- Proficient in SAP R/3 business management software and applications and SharePoint
- Language: Fluent on English, Proficient in Amharic and Tigrinya
Accomplishments
- Three-time All Big South Conference
- Four-time Most Valuable Player and two school records for the 5k and 10k
- Three-time Circle of Excellence recipient from ManPower
Clearance
Active
Timeline
Supervisor, Digital Record, Mapping and Survey
Washington Gas Energy Systems
04.2017 - Current
IT Help Desk Support
Department of Education EDCAPS contract for Martin Federal Consulting, LLC
12.2015 - 06.2016
Consultant
Professional and Scientific Associates
10.2011 - 06.2011
Retention Code Analyst, Team Lead
Exxon Mobil
05.2011 - 06.2015
Bachelor of Science - Media Studies
Radford University